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SW/App/Cloud Tech Support Sr Analyst
Mexico City
Job No. 12552346
Full-time - Remote
Descripción De La Posición
DARE TO BE A PART OF THE CHALLENGE! COME AND JOIN OUR TEAM TOGETHER WE CAN MAKE THE DIFFERENCE!
Did you know that Accenture is leading the digital transformation in the World?
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Our main purpose is to collaborate with our clients, so they can become high-performance businesses. Accenture is present in more than 200 cities, 49 countries and approximately 743,000 employees worldwide.
Offer
- Career development according to your profile and interests.
- Work in one of the best companies and feel proud.
- Access to an innovative methodology and tools.
- Direct contact with experts worldwide.
- Use of work schemes and cutting-edge technologies.
- Constant training.
- Work environment based on teamwork and collaboration.
- Participation in International Projects
Requisitos
THE WORK: You will have the opportunity to work independently and become a subject matter expert in IT Infrastructure Operations. Your active participation and contribution in team discussions will be highly valued as you collaborate to provide solutions to work-related problems. Join our team and make a significant impact in the field of IT infrastructure.
Identify, log, monitor, and escalate issues and outages
Ensure timely assignment and resolution of incidents to meet service level agreements
Identify and interpret trends and improvements
Deploy service management procedures and tools for completeness, consistency, and conformity to service management documentation standards
Operate IT production services according to management protocols and service level agreements
HERE'S WHAT YOU WILL NEED:
Advanced proficiency in IT Infrastructure Operations
Advanced proficiency in Server Architectures
A minimum of 1 year of experience in relevant related skills
Bachelor's Degree
BONUS POINTS IF YOU HAVE:
Advanced proficiency in Infrastructure Event Management
Advanced proficiency in Server Operating Systems
