Descripción De La Posición

People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.

Security professionals apply deep security skills to design, build and protect enterprise systems, applications, data, assets and people for Accenture and our clients.

The Firewall Security Specialist is a problem solver with a people focus.

The Firewall Security Specialist will focus on:

Software/Application/Cloud Technical Support professionals act as the ongoing interface between the client and the system or application.

This professionals dedicates to quality, they use their exceptional communication skills to keep our world class systems running and our clients happy.

Fine-tuned interpersonal skills mean they can accurately define a client issue and deep product knowledge means they can interpret and design a resolution.

Apply deep security skills to provide the following Security Services: design, build and protect enterprise systems, applications, data, assets and people for Accenture and our clients. in the industrial sector (minning, heavy machinery, chemicals, etc).

 

 

Also is responsible for:

  • Ensure availability of software/ application for end users
  • May undertake some or all of the following: Ensure software / application availability; ensure it is active and operating as defined in any Service Level Agreements; monitor application in production environment, including periodically monitoring servers, applications, etc. manually and automatically.
  • Provide outage resolution support and facilitate restoration of service to production environment; investigate outage cause, impact on user, and resolution; organize any conference call, meetings, etc. needed to facilitate the investigation and the subsequent restoration of service
  • Communicate status of software / application production outages and any error-resolution activities via periodic pages/e-mails/phone calls, etc. to application community during an outage
  • Create disaster recovery plans; establish and practice disaster recovery procedures to ensure recovery capability; properly organize and maintain data retention practices; assist in administering the recovery of application(s)
  • Manage delivery for IT production systems and services
  • Drive incident, issue and outage management, investigation and restoration
  • Monitor systems and trends and prevent occurrence of incidents, problems and errors and improve overall performance •Schedule, track and facilitate acceptance of changes to the production environments by using the applicable Configuration Management, Change Management and Production Service Readiness processes.
  • Support infrastructure operations •Operate IT production services according to management protocols and Service Level Agreements (SLAs).
  • Support/lead the infrastructure Service Management lifecycle, ensuring client satisfaction and management of risk to services
  • Provide operational support, ensuring production systems and devices are online and available
  • Manage or support the team organization and delivery of 7x24x365 coverage


Requisitos

  • Cybersecurity projects experience.

  • 5-9 years of experience working in Cybersecurity delivery projects (risk, governance, architecture, etc.)

  • Experience in Firewall, Netowrking, Palo Alto, Cisco FW/ ASA/ UCS

  • Cisco FW engineer to support UCS install / upgrade, as well as potential migration to Palo

  • Experience leading projects and teams.

  • Cross industry experience.

  • Advanced English level.

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