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Delivery Operations Lead

Lugar de trabajo: DF - Mexico City

Regional Description: Mexico

Número de la posición: 00596576

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- Descripción de la posición

Service Delivery Lead in meeting the project s KPI and SLA targets by managing all the team. He She will be also involved extensively in client facing discussions and be able to represent Accenture operations.
3 to 5 years of account management experience Shared Services Experience is a must Management reporting, managing productivity driven operations, Flexibility and agility to changing client needs Ability to solve urgent matters and work under pressure Strong leadership skills Adaptable to learn new processes, concepts, and skills. Aability to work as part of a team adding positive attitude and business focus Ability to work in a fast paced work environment Advanced English SLAs KPIs contro management and reporting

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