In brief

In brief

  • Businesses are starting to extend their robotics capabilities into uncontrolled environments and the open world.
  • This will create new insurable risks and reduce some old ones.
  • Insurance will have a key role to play in facilitating the exciting possibilities of a world of ubiquitous robots.

Growing the enterprise’s reach—and responsibility

Companies have already realized the benefits of robotics in controlled spaces, from lower production costs to higher productivity and increased capacity for analytics. Now, businesses are looking at the next frontier for robot technology: the open world. IDC predicts that the global robotics market will reach $210 billion by 2022; only half of that will be in manufacturing, the traditional mainstay of robotics sales.

Advances in sensors, speech recognition and computer vision are combining with lower hardware costs to make robot technology more accessible for companies in every industry, and the rollout of 5G networks is set to unlock new opportunities outside of controlled environments.

As this process unfolds, it creates new risk exposure for insurers to cover, threatens traditional business lines, and opens opportunities for insurance companies to weave robots into their own processes. The migration will take many years, but the impact on the insurance sector, particularly commercial lines, could be profound.

Robotics may introduce new coverage and liability issues in lines such as commercial general liability, product liability, workers’ compensation, and cyber-insurance. The risk profile for employers’ liability and public liability could shift as liability is placed on the robot product manufacturer.

New risks will arise, such as robots in motion causing damage to public or private property or leakages of personal data gathered by robots in homes and workplaces. Some insurance companies may find opportunities to underwrite specialist products for personal and commercial robots.

Robots will not only create new risks—they may also reduce old ones. Many of these devices will do jobs that are not only boring and repetitive for humans, but also potentially dangerous and dirty—for example, lifting heavy items or navigating unsafe environments such as a building after an earthquake. Thus, insurers could see a drop in employee injury claims.

Robots move off the production line and into the world.


Of insurance executives expect their organizations will use robotics in uncontrolled environments within the next two years.


Of consumers surveyed for the 2020 Technology Vision believe robots are poised to make their lives easier.

Facilitating the rise of the robots

Finding the right way to integrate robots into organizations and the world includes challenges around talent, questions of human-computer interaction and a testbed that quite literally consists of the whole world—with no boundaries or built-in fail-safes. Insurance has an as-yet underappreciated but vital role to play in ushering in this era of disruption.

By working with robotics manufacturers and enterprises, insurers can help organizations to understand and transfer the risks associated with robots in the wild, in turn facilitating confident adoption of the new technology. Robotics is likely to change the world in unexpected ways in the years to come—and insurance companies can help to make it happen.

Ultimately, the robot migration has the potential to transform how entire industries work.

Emmanuel Viale

Managing Director – Accenture Technology Labs

Andrew Starrs

Group Technology Lead – Banking

Abizer Rangwala

Managing Director – Technology Strategy, Insurance

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The five tech trends in this year’s Insurance Technology Vision report reflect the new relationships between people, companies and digital technology. The way forward can be guided by people’s expectations, but there is no one roadmap.

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