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Tech Vision for Equipment Finance

September 15, 2020

RESEARCH REPORT

In brief

A view into the future of equipment finance

What equipment finance professionals are saying:

8OUT OF10

agree organizations need to elevate their relationships with customers as partners to compete in a post-digital world

8%

report they are preparing their workforce for collaborative, interactive and explainable AI-based systems

The I in experience: People’s choice

Equipment finance organizations must provide people with more agency as co-creators of their experiences to see active, engaged and loyal customers.

AI and me: Reimagining human and AI collaboration

To realize the full potential of AI— equipment finance organizations must build capabilities that allow humans and AI to work together seamlessly.

Post-COVID-19 CX: Connected experiences

Customers increasingly want to manage their finances digitally. Beyond COVID-19, they will be seeking simple, direct access to personalized services.

Innovation DNA: Creating continuous innovation

Equipment finance organizations must innovate based on where they hold an advantage, where they are lagging and what their future ambitions are.

Keeping pace with a changing landscape

To truly bring a human touch to the next decade, the new models that equipment finance enterprises build must be rooted in collaboration.

MANAGING DIRECTOR, SPECIALTY FINANCE LEAD

Cameron helps prepare Auto and Equipment Finance clients for data-driven success in the digital economy.


Joseph Pulicano

MANAGING DIRECTOR – SPECIALTY FINANCE

Joseph helps clients drive success in digital transformation, operating model transformation and sales effectiveness.

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