Job Description

 

Customer Service Associate
 
Job Description
Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture and make delivering innovative work part of your extraordinary career.
 
 What responsibilities will you have?
 • Adhere to the Service Level Agreement (SLAs) specified by the Client / Process in terms of quality, productivity and schedule.
• Attend to information requests from customers and track the status of consignments on the system. 
• Handle operational queries with a sense of urgency and deliver an accurate final job. 
• Support the organization to achieve full compliance with corporate sustainability standards and focused on quality.
• Address any problems/grievances with the Supervisor/ Coordinator/Manager/Operations Manager that may have an impact on productivity and operations.
• Take steps to improve performance based on coaching. 
• Provide information on products and services via email. 
• Record customer data and feedback.
 
 What skills & experience are we looking for?
• Fluency in French or English are essential, both written & spoken.
• Good email and phone etiquette
• Active listening skills
• Detail-oriented and analytical
• Quick thinker
• Positive ‘can-do’ approach
• Computer literate (Microsoft excel, Word) 
• Flexibility in terms of working hours
• Good time management
• Good understanding of customer requests and ability to provide customers with proper & accurate response. 
• Key / Process data according to customer specifications and as per Job Instruction Manuals



Qualifications

What academic qualifications do you need?

 

• SC/HSC or Diploma
 
• Proven customer service acumen will be an advantage.
 
Accenture does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, sexual orientation, gender identity or expression, or any other basis covered by local law.

 

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

APPLY NOW
To apply from a mobile device, your CV must be in the cloud. Not Ready? Send this job to an email address To apply from a tablet device, your CV must be in the cloud. Not Ready? Send this job to an email address

Life at Accenture

Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.

image

Work Environment

Be your best every day in a work environment that helps drive innovation in everything you do.


LEARN MORE

image

Training and Development

Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.

LEARN MORE

View All

Learn more about Accenture

With more than 500,000 employees in more than 120 countries, Accenture solves our clients' toughest challenges by providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.

View All

Stay connected

Join our Team

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players.

Keep up to date

Keep Up to Date

Stay ahead with careers tips, insider perspectives, and industry-leading insights you can put to use today–all from the people who work here.

Stay Connected

Stay Connected

Receive job alerts, latest news and insider tips tailored to your preferences. See what exciting and rewarding opportunities await.

View All