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Human Resources Specialist

Job Location: Nexteracom Ebene

Regional Description: Mauritius

Job Number: 00636532


- Job description

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Role Summary:
The People Advisor Lead will work with EALA HR, local DCN Management and HR team on people related matters including employee engagement, people programs and activities, and coaching of line managers.
The People Advisor Lead executes and manages the Performance Achievement and associated compensation activities and all activities related to employee life cycle e.g. on-boarding, orientation/integration, discipline, leaves, managed departures and exits. The People Advisor Lead will handle employee relations queries and concerns, consulting with Legal specialist as appropriate. They are also responsible for supporting mobile employees, support compliance, maintaining employee record data, participating in the execution of several HR processes and providing additional insight/information using existing standard reports or requesting ad hoc data pulls.
People Advisors are responsible for educating supervisors and career counselors on processes including legal implications of not following a proper process and ensuring that career counselors and supervisors are executing the process correctly. This individual must apply knowledge of various HR processes and policies and should have excellent knowledge of labour laws in Mauritius.
Key Responsibilities:
Performance Achievement and Professional Development
  • Coordinate Global HR processes (e.g. promotions)
  • Support career counselors and supervisors in the career development of all assigned personnel; help maintaining career plans and assist with individual training selections.
  • Assist with on-going performance feedback processes by providing regular guidance on delivering and receiving feedback and supporting the implementation of performance improvement plans.
  • Assist the Training team to ensure a proper training calendar and curriculum is in place; follow up on metrics for target completion.
Employee Relations
  • Support the resolution of employee grievances and disciplinary issues.
  • Support the integration of new joiners.
  • Support the termination process by organizing discussions, gathering appropriate documentation, coordinating exit interviews, and summarizing any resulting issues.
  • Demonstrate effective communication & teaming skills with internal and external team members and with the population as a whole
  • Assist, as required, cross-functional (workforce, workgroups, entity) and other teams (Recruitment, Talent Development, Total Rewards, etc)


General HR

  • Update applicable Human Resources systems and maintain data, as required.

  • Assist HR Team to share best practices and contribute to improve processes.

  • Keep records and update management on a variety of matters including absence, poor performance, terminations, disciplinary and grievance matters, and flexible working arrangements.

  • Support HR Lead with the implementation of people programs and initiatives.

  • Conduct ongoing maintenance on HR systems/tools and processes and ensure proper documentation and communication of same.

Minimum Qualifications: Degree in Human Resource Management or equivalent
Work Experience: at least 5 years relevant experience in an HR generalist role with hands-on employee relations experience.
Reports to: Country HR Lead
Supervises: People Advisor team
External Relationships: close collaboration with EALA, Gallia and Global CoEs and interlocks
Knowledge/Skills Requirements:
  • Strong analytical and problem solving skills
  • Attention to detail
  • Excellent planning and organising skills
  • Ability to function effectively both as a team leader and team player
  • Ability to escalate issues promptly
  • Excellent oral and written communication skills
  • Strong negotiation and influencing skills
Accenture does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, sexual orientation, gender identity or expression, or any other basis covered by local law.

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