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Business Operations Associate Manager

Job Location: Ebene Heights

Regional Description: Mauritius

Job Number: 00577751


- Job description

Job Description

Develop domain and analytics expertise to deliver business value to the client. Utilize broad set of

analytical/statistical tools and techniques to improve client's processes. Provide quantitative and

qualitative strategic business insight, aid decision making to maximize revenue, reduce costs, and

optimize processes using Six Sigma, Kaizen and Lean methodologies. Identify, recommend, and

implement improvements to client's business processes to enhance shareholder value.

Key Responsibilities

• Provide inputs to the existing client business model to help identify opportunities and savings

• Offer functional expertise to key processes, products and solutions

• Manage multiple projects, utilizing Project Management Professional (PMP) skills

• Apply and use fundamentals of statistical data analysis tools as required

• Assist the decision-making processes for various business needs

• Identify and drive improvement opportunities in Back office and front office processes including

Source to Pay(S2P), Record to Report (R2R), Procure to Pay (P2P), Order to Cash (O2C) and

Financial Planning & Analysis (FP&A)

• Apply core management skills such as organizing and planning

• Support business and functional team(s) to achieve analytics/quality related objectives

• Provide support for continuous improvement programs like six sigma across various functions to

create and enhance value to clients

• Support initiatives which requires integration of quality and continuous improvement initiatives

with other cross-center initiatives such as Accenture Operations blueprint, service management,


• Design and develop business models to analyze client data and provide meaningful business


• Align all operations/processes with business Key Performance Indicators (KPIs) to the client

value tree

• Understand the systems, processes and tools to derive the desired business results for the client

• Prepare and update reports/metrics for the management

• Support in identifying problems and provide resolutions using root cause analysis

• Drive quality and process improvement strategy

• Perform analytics around billing (O2C) to hasten revenue recognition and reduction of revenue


• Work with client and client organization to resolve disputes faster

• Perform credit check analysis, credit rating and validation for customers using financial ratios

• Provide analysis to deliver Gen 4 business outcomes to client, in quantifiable terms

• Drive upstream fixes to reduce multiple touch points to the same invoice through analytics

• Conduct duplicate payments analysis

• Drive analytics around vendors with debit balance to recover funds for the clients

• Improve helpdesk efficiency (vendor portal) and provide helpdesk analytics to drive upstream

fixes in the process to improve payment timeliness and accuracy

• Drive cash forecasting for payments

• Manage end-to-end financial reporting and FP&A perform variance analysis, commentary and

business liaison budget and forecast

• Manage regulatory reporting, Management reporting, tax reporting 

Skills and proficiency

  • Proficient in Account Management
  • Communication Management
  • Well versed in Cost Management
  • Excellent in Customer Interaction
  • Efficient in problem solving and escalation management
  • Outstanding in Program and Project management
  • Skillful in people management

Educational background

  • Bachelor's Degree/ Postgraduate degree in Accounting/Finance/ Business Management/ Business
  • Administration OR a related field 

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