Job Location: Ebene Heights
Regional Description: Mauritius
Job Number: 00521976 00521976_en
Perform data entry and research in various systems and tracking tools. Apply knowledge of processes and related systems to assist in identifying, assessing and resolving issues/problems. Assess and resolve non-standard and standard issues or problems. Seek advice and escalate issues when faced with tasks/problems outside the scope of the work.
Interpret day-to-day business objectives and prepare/execute operational practices/work programs. Ensure proper execution of processes by team.
Ability to understand and implement OE framework.
Review all incoming work for clarity, provide clear work directions, e.g., receive requests for assistance from the field, determine level of assistance required and respond appropriately.
May perform data entry or other client related tasks in various systems, as required.
Demonstrate expert knowledge of processes and related systems to effectively perform responsibilities.
May make decisions about the day-to-day operation of the group, including management of work assignments and information between shifts as well as approach regarding workload, equipment, staffing, and scheduling. Includes adjusting work hours as necessary to meet deadlines, e.g., overtime, evening and weekend hours.
Manage workloads to ensure even distribution of responsibilities and provide development opportunities, when available, with assistance from supervisor or workforce planner.
May perform and/or ensure completion of quality review check on outgoing work (e.g., proof data entry, correspondence, and other tasks) within immediate team to ensure quality, accuracy, and consistency.
Identify and assist with development of support materials for team use, e.g., training manuals, role / job aids, and views in databases.
Prepare and analyze complex reports/information and formulate conclusions.
Ensure that all of the client responsibilities occur in accordance with the statement of work and service level agreement with client(s).
Act as subject matter expert for team members, peers and/or clients as assigned.
May act as a point of contact for senior client representatives.
Anticipate, identify, and assess complex issues/problems. Develop and implement a corresponding plan of action to bring the situation to resolution. Communicate changes to supervisor and assist other team leads with resolutions, as needed.
Identify, document, and review opportunities for team improvement in procedures/processes/standards to gain cost-effectiveness and efficiency; execute implementation of improvements.
Required to direct work within clear budget guidelines.
Perform analysis of quality audits; analyze results and develop process improvements to maintain quality deliverables.
Assist with providing operational statistics and escalate operational issues to supervisor.
HSC/ diploma / degree in a related field along with 6-12 months relevant work experience.
Knowledge/ Skilss Requirements
· Attetion to details
· Excellent Communications skills
· Team Player
· Strong Analytical skills and efficient planning skills
· Proficient in MS Office
· Knowledge of an ERP(Preferably SAP)· Flexible working hours
Accenture Recruitment and Hiring Privacy Statement
Introduction / who is collecting your personal data?
When you apply for a job at Accenture, Accenture will collect and use personal data about you during the recruiting and any hiring process. As described in this Privacy Statement, your personal data may be retained and used by Accenture for the purpose of considering your qualifications for employment, as required by law, or as otherwise described below. Please see below for information that Accenture may receive about you from third parties.
“Accenture” means the specific Accenture affiliates, subsidiaries, and contracted service providers who will collect, use, and maintain your personal data in connection with your application for employment, our Recruiting, Talent Management processes, and any hiring process if you are extended an offer of employment. A full list of Accenture entities by country and their contact information appears at the bottom of this Privacy Statement, as well as a list of contracted service providers who perform IT support or background checking services.
What Personal Data will Accenture collect?
The types of information requested from you and the manner in which that information is collected and accessed are determined by the requirements of the country in which the position is located, and not the country in which you reside. While, specific data requirements vary by country and the position being filled, the following categories of data will generally be collected by Accenture:
Your submission of personal data constitutes your consent to our use of your data and your verification that it is accurate.
By submitting your information, you acknowledge that you have read and understood the foregoing and consent to the uses of your information as set out above. You are not required to provide any requested information to Accenture, but failing to do so may result in not being able to continue your candidacy for the job for which you have applied.
You may read this Statement at any time by logging into the system with your user name and password.
By submitting your information, you acknowledge that all representations made by you are true and correct to the best of your knowledge and belief, and you have not knowingly omitted any related information of an adverse nature. Providing any inaccurate information may make you ineligible for employment.
What will Accenture do with your personal data?
Accenture will use your personal data to:
From what sources will Accenture obtain your personal data?
Accenture may obtain data about you from the following sources:
Who will have access to your personal data? Where are they located?
In general, access to your personal data will be restricted to minimize the number of people in Accenture’s global organization who need it in order evaluate your application for employment, perform functions supporting our Recruiting and Talent Management functions, or to whom we are compelled to provide it by applicable law.
The following categories of individuals will have access to your personal data:
How long will Accenture retain my personal data?
If you are given and accept an offer of employment by Accenture, personal data collected during your pre-employment period will become part of your Accenture personnel records, to be retained throughout and for a period after your employment with Accenture (specific periods vary by country). If Accenture does not employ you, Accenture may nevertheless continue to retain and use personal data collected during the recruitment process in order to consider you for new positions, and, if appropriate, to refer back to an earlier application if you submit a resume or other information to Accenture again in the future, as well as for system administration, to perform research and analysis, and to invite you to join the Accenture Talent Connection.
How Accenture protects your personal data.
Accenture employs organizational, technical, and physical security measures in order to protect your data from loss or misuse. Where we contract with third-party suppliers to provide services that may enable them to access your personal data we require them by contract to have similar security controls in place.
If you have a question, comment, or complaint, wish to obtain a copy of Accenture’s Global Policy 0090—Data Privacy, or wish to access a copy of your personal data or to correct it if you believe it is inaccurate, you may Contact Us by clicking the link. Each Accenture country has established a Data Privacy Officer to oversee compliance with local privacy requirements; you may also use the Contact Us form to contact the Accenture Data Privacy Officer for your country or to obtain more information about how your data will be used in your country.
For job seekers from Malaysia:
The Malaysian Data Protection Act 2010 (“Act”) requires Accenture to provide you this privacy statement in both Bahasa Malaysia and English. For the Bahasa Malaysia version please click here.
For job seekers from other countries:
This privacy statement is also available in the following languages:
List of Accenture entities and their contact information: https://www.accenture.com/us-en/office-directory
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