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Collections Support Senior Analyst

Job Location: Ebene Heights

Regional Description: Mauritius

Job Number: 00490809


- Job description

The Collections function is the process of securing cash payments after a customer is billed. It spans the process from the time the invoice is issued or the equipment is installed to the time the payment is applied to the order. This process includes researching payments, assisting the customer with invoicing questions and managing/resolving disputes.
Management of Collections team.
Main Responsibilities
  • Ensure you and your team meet or exceed relevant performance measures and objectives
  • Lead, motivate and develop the team, ensuring their performance is effective
  • Responsible for motivation encouragement of individual and team development
  • Ensure you and your team actively support Accenture Company values:
  • Client Value Creation
  • Best People
  • Respect for the Individual
  • Integrity
  • Stewardship
  • One Global Network
  • Ensure you and you team actively demonstrate client and customer focus
  • Develop team members to achieve highest potential and aspirations
  • Coaching team members and peers to provide direction and advice
  • Production of accurate and timely reporting
  • Identify improvement areas and drive appropriate changes
  • Manage to agreed headcount and ensure effective use of resources to maximize productivity
  • Draft resource plans to incorporate holiday and sickness. Maintain holiday and sick leave records
  • Participate in the recruitment of new Team Members
  • Work closely with other Supervisors to ensure consistency of approach, and cross team working
  • Ensure team are working according to and maintaining Processes
  • Provide active support to all relevant unit activities
  • Support Cash and Debt activities
  • Support the Credit Manager, as required
  • Promote Health and Safety Awareness
  • Career development activities for team members including performance management, informal feedback, training, motivation
  • Completion of assigned tasks/reports within agreed deadlines and quality
  • Co-operation on additional critical tasks for the unit (e.g. audit, internal audit etc.) according the decision of the Line Supervisor
  • Develops appropriate client relationship
  • Develops a good relation within the team and share experience
  • Takes responsibility for own professional development and growth
Skills, Knowledge & Experience
  • Fluent French and English
  • Communication Skills
  • PC Skills (MS Office, ERP preferred)
  • Accounting Principles Awareness
  • Cash Collections Experience
  • People Management Skills

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