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CAPABILITY

BUILT FOR THE PATIENT JOURNEY

The Intelligent Patient Platform is the supporting technology for Accenture’s Intelligent Patient Services, a suite of outcomes-based services that help life sciences companies provide better, more informed, connected support for their patients throughout their healthcare journey.

Comprised of four integrated solutions and underpinned by leading technology, Accenture’s Intelligent Patient Platform helps life sciences companies better support patients from clinical trials through ongoing treatment and wellness.

The Accenture Intelligent Patient Platform is comprised of four integrated solutions and underpinned by our Intelligent Patient Service Exchange.

MEET YOUR NEW AI-DRIVEN VIRTUAL CARE ASSISTANTS

Meet Ella

Ella is one of two interactive bots designed to deliver more personalized patient experiences and support.

Part of the Patient Engagement Support solution, Ella is a virtual care assistant for patients that provides a suite of services including medication reminders, vitals tracking and appointment scheduling. Ella enables life sciences companies to provide their patients with a high touch, personalized, interactive way to better manage their health and engage with their care team.


Meet Ethan

Ethan is a virtual service assistant for health care providers that enables life sciences companies to help HCPs more easily engage with patients, better monitor their health activity, and coordinate with other care team members to provide critical services in a more holistic manner. This includes providing proactive recommendations on content and services they can provide patients to better support treatment and improve engagement.

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NEW APPLICATIONS AND FEATURES

ON-THE-GO CARE

Our mobile application connecting patients with their transportation services, medication adherence reminders and appointment scheduling.

ENHANCED ANALYTICS WITH AI

We’ve incorporated Artificial Intelligence capabilities that effectively measure the performance of the patient programs and recommends actions based on predictions of future patient needs.

THE PATIENT EXPERIENCE MANAGER

Helps life sciences companies improve the patient experience through a comprehensive, real-time view of their patient services program performance across segments, channels and markets.

PATIENT COHORT MANAGER

Enabling users to conduct analyses on healthcare data using robust clinical vocabulary to create custom cohorts for trial design inclusion/exclusion criteria, patient services programs, and commercial targeting strategies.

KEY FEATURES:

  • Easily tailored across multiple therapeutic areas and patient populations
  • Portals for patients, providers and care counsellors
  • Mobile apps for connected patient care, clinical trials and field nurse support
  • Connection to patients’ wearable and medical devices
  • Supports US, European, Latin American and Asia Pacific markets with translations in 15 languages
  • GDPR compliant
  • Leverages AI, machine learning, natural language processing, image recognition and more

EVERYONE BENEFITS

  • creates a singular view of the patient journey by aggregating data from internal and external sources, including the ability to bring data sets outside of the traditional care setting (e.g., social media, purchasing behavior)
  • determines which treatment plans and services are most effective for micro-segments of the patient population
  • provides AI-driven recommendations on ways to improve patient engagement
  • leverages digital therapeutics and Real-World Evidence (RWE) to further personalize individual interactions
  • better support during clinical trials
  • on therapy quicker and with greater ease
  • highly personalized support to help stay on their treatment course and better manage their health
  • more informed, streamlined support from their care management team
  • access to patient activity in real-time
  • a deeper view of their patients’ journey to achieve their goals of quality care, affordability and improved outcomes (triple aim).

PLATFORM IN ACTION

OUR LEADERS