Imagine shortening foster care stays by measuring characteristics of permanently reunifying families. Or precisely identifying activities that lead people to self-sufficiency faster. Or dramatically reducing service delivery costs while improving outcomes for people? You can—with analytics.
With so many human services agencies investing in and using analytics, these things should be widespread realities, not distant possibilities. But they aren’t, at least not everywhere. Too often, agencies are caught in the hype, jumping into human services analytics without the right foundation. They are focusing on analytics as a tool to solve a problem, rather than as a new function to embed into the whole organization.