Digital disruption has set its sights squarely on the health insurance market. Leading payers aren’t running for cover. They are using disruption to their advantage by making innovation a priority, placing member experiences at the center of organizational strategies, and establishing digital centers of excellence to improve efficiencies and member services.
Importantly, these pioneering payer organizations are also strengthening their talent strategies. This involves investing in new human and machine capabilities, and re-imagining how to attract, develop and retain a future workforce that can deliver the innovative products and flexible services their upended world demands.VIEW THE REPORT [PDF]