New technology continues to bring new possibilities to human services. The challenge becomes how to identify the right technologies that can further goals to improve service delivery, manage demand and cut costs. The exciting thing is that the onslaught of new technology today suggests the beginning of a new era. It is an era in which there are a number of human services IT solutions that reflect specific human services business needs—from service-oriented architecture to the latest in digital. Aligning such technologies with realistic transformation plans can make this new era one of exciting results and outcomes. And they can help transform love-hate technology relationships into win-win situations.
Why Health and Human Service Agencies Must Adopt a Digital Mindset: Four Technology Trends to Put to Work