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LATEST THINKING


The future of insurance claims

How insurers can navigate change and disruption in claims

As customer expectations continue to change, insurers must reimagine the role of claims. This requires an end-to-end design thinking approach, embracing digital and collaborating with innovative InsurTech startups.

Customers expect more efficiency and transparency with claims, and they expect to have several channels for submitting and settling claims. Insurers can use automation, artificial intelligence and advanced analytics to transform the claims process and identify trends and potential problems.

InsurTech and disruptive technologies are rising to the opportunity to improve claims. Carriers and startups can form mutually beneficial partnerships—startups benefit from insurers’ experience, and insurers benefit from startups’ innovation and flexibility—to integrate more services into the claims function.

WATCH THE VIDEO SERIES BELOW

MANAGING DIRECTORS MATT LEHMAN AND DARCY DAGUE DISCUSS OPPORTUNITIES FOR THE FUTURE OF INSURANCE CLAIMS

Insurance Claims in the Age of the Consumer

Watch this video to learn how insurers can reimagine the role of claims to meet changing customer expectations.

Next Generation Insurance Claims Outcomes

What do high performance claims look like in the digital age? Watch this video to learn about Accenture’s 3-part playbook to success in next generation insurance claims outcomes.

How Will InsurTech Influence Insurance Claims?

Watch this video to learn how the rise of InsurTech is about to transform the entire insurance claims function.