Accenture myWizard® helps humans and machines reach their exponential potential in application services. It currently includes a number of intelligent virtual agents that use machine learning to collaborate with their human co-workers. Together, we manage projects, apply analytics to deliver on business goals, make judgement-based decisions, and monitor all aspects of application development and management. Meet a few of our virtual co-workers:
CAPABILITY
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MEET OUR DIGITAL CO-WORKERS
Architect: This agent assistant recommends the right architecture for specific technology landscapes.
Scrum master: This agent monitors numerous aspects of Agile development projects—consisting of requirements, releases, metrics and resources—alerting the project manager of any potential issues and providing possible solutions.
Testing advisor: This agent provides advice to human testers on a wide-range of judgement-based tasks, such as test planning, test coverage, prioritization, and even staffing. It provides test artefacts and solutions based on past fixes, helping testers spend less time preparing and fixing and more time fine-tuning applications to improve business performance.
Data scientist: This scientist helps identify data patterns and mines program information to provide IT and business users with the ability to make more insight-based decisions.
Project Manager: The virtual program manager helps the human delivery manager assess any risks or issues and recommends suitable solutions to ensure seamless delivery.
Modernization analyst: This agent specializes in helping companies make their applications ready for the digital future with the most appropriate modernization strategy, whether it’s through rehosting, renewal, digital interfacing or cloud migration.
HELPING HUMAN WORKERS WORK HUMANLY BETTER
Making IT future-ready
Designed with artificial intelligence to deliver better, faster, more efficient applications for improved business outcomes. Making IT future-ready and helping human workers work humanly better.
HOW IT WORKS
Accenture myWizard® mines our vast, cumulative knowledge base spanning 40 industries, including logical operating models, process flows and key performance indicators, giving myWizard a unique set of business domain expertise to be able to reason and deliver tangible business results.
"A legacy of technology and a cadre of tech-savvy professionals allow Accenture to incorporate automation through myWizard into every new engagement, making it the de facto standard for delivery."
PATRICK M. HEFFERNAN, Practice Manager and Principal Analyst, Technology Business Research
CREATING VALUE
Speed, productivity and quality: myWizard reshapes application services by delivering game-changing improvements in application quality, productivity, speed to market and cost optimization. Organizations can use the intelligent automation platform to eliminate repetitive application development and management tasks, helping software developers become up to 60 percent more productive on task-related work and enabling them to focus on higher-value work.
Best of the ecosystem: The platform brings together thousands of proprietary Accenture industry assets, intelligent tools and methods, as well as those from across our partner ecosystem.
Tomorrow-proof: The platform’s liquid, plug-and-play architecture makes myWizard tomorrow-proof, with the ability to add in new capabilities as artificial intelligence matures.
IN ACTION WITH CLIENTS
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Accenture helped a global beverage company to radically reduce costs and improve business service levels. We combined our business process-led application outsourcing services with problem management, intelligent knowledge management and system stabilization routines. And, we used our myWizard intelligent automation platform to embed advanced analytics, insight and automation capabilities. The results were outstanding. The client experienced 65-70 percent reduction in overall ticket volume, 60-65 percent reduction in critical incidents and system availability improvement by 10-15 percent—leading to a reduction of total cost of ownership of several million dollars.
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We helped one of the world’s top insurance companies to consolidate its IT landscape to make it easier to integrate future acquisitions and provide consistent service levels worldwide. The Accenture Cognitive Robotics Solution automated the client’s reporting process for 200 servers and 30 applications, saving 2,000 manual hours per year, while improving accuracy. The Accenture myWizard® platform used advanced analytics to crunch project data and reveal insights that are used by the client’s team for service improvement plans. The results? End-to-end cost savings and up to 18 percent productivity improvement.
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Accenture is helping a global telecommunications and technology company adopt more liquid, intelligent and automated approaches to application operations, as they shift to continuous software delivery. Using Accenture myWizard®, Accenture was able to achieve significant cost reduction, efficiency and productivity gains, including a cost reduction of 24 percent over 3 years. It used Splunk-enabled Accenture Analytics for Application Management to embed advanced analytics, insight and automation capabilities across the client’s IT and business functions. For instance, batch operations automation helped reduce the team size by 40 percent through automation of reporting, SLA tracking and shift handovers. Similarly, customer issues are resolved faster thanks to automating more than 50 percent of the error analysis on customer orders in the company’s CRM, improving stability and accelerating mean time to issue identification by up to 90 percent. In addition, the company has benefitted from improved transparency and service, better visibility into the applications and faster time to repair.
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At a leading telecom, we are using Splunk, a part of Accenture myWizard®, to implement intelligent application management services that mine for business insights and monitor the company's core IT ecosystem. We automated monitoring of applications and infrastructure and performance of system restoration and clean-up activities. In addition, we are carrying out predictive analysis by pairing automated alerts with incident information. Results have include more than 6,500 hours saved in application management in fiscal year 2016 and 400+ proactive alerts configured to monitor core infrastructure.
CONTACT
Bhaskar Ghosh
Group Chief Executive—Accenture Technology Services
"Fueled by industry knowledge and intelligent automation, myWizard includes the latest in artificial intelligence and analytics capabilities."
BHASKAR GHOSH, Group Chief Executive – Accenture Technology Services
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