The New Face of Corporate Quality: Accenture

LATEST THINKING

Known for years as the group that delivered the final yea or nay on products, Quality specialists earned a reputation as internal firefighters that had little to do with growth and innovation.

As a result, Quality departments have become outdated and marginalized by the rest of the business.

Creating a Strategic Quality Advisor role bridges the gap between Quality and the business. It can spark the first crucial changes across the operating model, linking Quality’s performance to successful business outcomes.

Part scientist, part diplomat, the Strategic Quality Advisor is embedded within business units—baked into business processes from R&D to Procurement.

READ THE REPORT

KEY FINDINGS

Quality must change from something done to the business to something created in conjunction with the business.
Quality team members need to raise their business acumen to speak the business’ language, marrying their suggestions with corporate direction, goals and priorities.

Digital technologies offer Quality a bridge from being reactive to proactive.
Six out of 10 companies that already have built a digital foundation say they are deriving benefits in quality and service improvement.

Embedding a Strategic Quality Advisor in the business brings digital and business savvy to Quality.
By 2025, we see 56 percent of Quality’s time being devoted to predictive measures and just 44 percent on reactivity. A Strategic Quality Advisor will push proactive hours continually higher.