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How utilities can defend, delight and disrupt for success

Ann Burns shares insights on how Australian utilities can “defend, delight and disrupt” customers.

The Australian electricity sector is approaching a pivotal point in its evolution. Every part of the value chain is experiencing significant change and while generators, retailers and distributors are facing starkly different challenges, their needs and drive for reinvention are equivalent.

Ann Burns, managing director – Growth & Strategy for Accenture Resources in Asia Pacific, proposes recommendations to “defend, delight and disrupt” customers, that the Australian electricity sector can choose to embrace to ensure they continue to evolve and accelerate.