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Players such as Uber and Airbnb have built their entire businesses on a platform model where they aggregate new forms of supply and demand at a single point of access. Rather than offering simple products and services, many of them are forming and orchestrating ecosystems that bring together products and companies from numerous sectors and that give customers access to living solutions for a range of everyday needs.
These new business models are forcing incumbents across industries to embrace the same way of thinking, and insurers aren’t exempt. This report examines how insurance carriers can seize the opportunity to build a new digital value chain so they can remain relevant as the world moves from products to platforms and from linear supply chains to complex ecosystems.
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