What also surfaced during IT’s evaluation was that heavy demand from Accenture’s highly mobile workforce and Accenture’s scale would require Accenture to collaborate with Microsoft to help raise Intune to the next level. Additional features were needed before being able to migrate approximately 110,000 registered devices from the current MDM solution to Intune. Such features included forced check-in to receive updates or policy changes; auto-enabling a user during migration to Intune; and enabling display of custom Terms of Use message during enrollment. Key up-front efforts involved extensive MDM functionality testing and production configuration. Testing validated that Intune could meet Accenture’s information security needs as well as the needs of employees. This involved testing functionality on a wide array of mobile phones types and operating systems, which presented numerous challenges to work through.
A series of pilots followed that captured feedback and helped to further confirm functionality. When it came time to start the migration across Accenture, IT used a third-party product that automated the migration from Accenture’s existing MDM solution to Intune, greatly simplifying the transition for employees. Migration was also aided by rigorous project management and detailed problem tracking generated by the ServiceNow platform, metrics from the third-party tool, close collaboration with Microsoft and a new, visual online support experience. This thorough preparation enabled Accenture to migrate all 110,000 devices in just six months.