Rising customer expectations, potential regulatory shifts and future water scarcity are converging to force water utilities to reconsider what they do and how they do it. This client is no exception. While other utilities are adopting a “wait and see” approach, this company has set its sights on transforming its operations and enhancing the customer experience through digital technologies. Doing so, the client believes, will enable it to proactively address the challenges it faces and also pursue new and valuable opportunities.
For help in understanding how it could become a leading-edge digital utility, the client turned to Accenture Strategy. Within just four weeks, Accenture Strategy, Accenture Consulting and Fjord (a design and innovation consultancy that is part of Accenture Interactive) helped the company develop a set of eight future business models, as well as potential pathways to help guide its leaders’ strategic decisions. With a range of options for moving forward, the client is poised to become the high-performing digital utility it envisioned.