Transform customer service with AWS

Modernize your customer experiences using the latest AWS technology.

Powering exceptional customer journeys

Advanced Customer Engagement from Accenture and AWS helps you modernize your customer experiences and redefine the way you engage with your customers and employees using the latest AWS technology, including: conversational AI, predictive insights and real-time, omnichannel journeys.

Advanced Customer Engagement is supported by a cross-functional team consisting of expert technologists, thought leaders and delivery professionals. Together, with the Accenture AWS Business Group, we support all facets of solution delivery, from asset creation and industrialization to go-to-market strategies.

With Advanced Customer Engagement, companies can improve CSAT scores, decrease OPEX, and increase revenues.

Personalized experiences drive superior outcomes

With Advanced Customer Engagement, companies can improve customer satisfaction (CSAT) scores, decrease operating expenses (OPEX) and increase revenues.

2-3X

CSAT improvement

2-15%

Revenue increase

15-30%

OPEX decrease

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