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Video insights from policing global cities 2013

Perspectives from Police leaders on current challenges and how they are preparing to meet them.


Hosted by the London Mayor’s Office, Policing Global Cities brought together city leaders and chiefs of police from around the globe to share insights and experiences.

Watch the video below to hear about the challenges police leaders from around the globe are facing and how they are deploying technologies such as analytics, mobility and social media to engage citizens and streamline operations to better serve their community.

New research from Accenture identifies six key steps to help police services prepare for the future


Policing is far more than law enforcement. Understanding the changes in society that can affect policing in the future is vital to the service provided today.

Rising citizen expectations: Citizen expectations are rising around crime reporting, emergency response effectiveness, citizen care, public safety and public involvement in policing.

The changing nature of the criminal world: Increasingly, criminality is organized, global, digital, and operating across complex networks.

Counting the cost: Despite citizen expectations and the scope of criminality increasing, austerity measures mean cost reduction is a priority.

New research from Accenture identifies six key steps to help police services prepare for the future.

  • Engage citizens

  • Empower officers

  • Optimize ways of working

  • Predict and improve services through analytics

  • Enhance collaboration

  • Proactively manage change

Adopting an integrated approach that empowers and enables frontline officers can lead to more informed and flexible interactions that better engage and serve citizens. The emphasis is on providing police officers with a single and complete picture of the event and situation they are dealing with or about to be confronted by—proactively and in real time, wherever they may be.


Accenture believes police leaders should consider the following questions to help prepare their police services for the future:

  1. Are you proactively engaging citizens in a two-way dialogue, through a range of contact channels, in a personalized and sustainable manner?

  2. Are your police officers empowered, through the right technology and training?

  3. Have you optimized your ways of working, organizational structures and infrastructure, and partnered with other public and private organizations to achieve better resource and asset management?

  4. Are you making use of sophisticated analytics to inform police officers and access real-time intelligence?

  5. Are you collaborating with your national as well as cross-border network of police services, justice organizations, public, private and voluntary organizations, and citizens?

  6. Have you proactively embedded change management?