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ServiceNow Architect

Luxembourg Job No. r00224748 Full-time

Job Description

We are Accenture’s ServiceNow Business Group, and one of only 5 Global Strategic Partners with ServiceNow. We help our diverse clients tackle their toughest challenges while unleashing their fullest potential…and then some. What makes our approach so unique? Operating across Europe, we bring together commercial innovation and leading-edge technologies to deliver an integrated, mobile and interactive experience that far exceeds expectations. How? Our passion meets purpose! Through our diverse culture and inclusive thinking, we embrace our employees' ideas taking them from concept to practical solutions. Not to mention, we sleep well at night knowing our work directly impacts and improves the way the world works. We keep our tech smarts sharp by providing abundant training and certification opportunities. Are you ready to learn and grow in a career, while making a difference?  

Today we are looking to expand our practice with a ServiceNow Architect, based in Belgium. The ServiceNow Architect supports the sales pursuit activities, integrated solution designs, and complex delivery programs for our large-scale clients. This role requires an energetic, confident, and dynamic leader who has solid presentation skills, and strong technical acumen.

Key Responsibilities

You will support large and complex pre-sales / RFP processes involving multiple technologies:

  • Manage/ Coordinate involved technology teams in on- and offshore locations across all aspects of technology relevant to the opportunity

  • Develop technical solution design and work with assigned technical architects and cost architects to create corresponding cost estimates

  • Present and discuss solutions with client executives

  • Present technology solution to internal executive approvers

You will also:

  • Assess the business impact/return on investment for the more complex components of the technology solution

  • Facilitate client workshops, document business requirements and develop them into a proposed solution design staffing

  • Own the ServiceNow architecture on complex delivery programs

  • Mentor and assist with internal staff to develop and improve skills

  • Act as customers’ key contact on the proposed technology solution

  • Work closely with other technology teams such as Insights and Intelligence, Automation and Technology Consulting to create a holistic technology approach and cost estimate that captures all details, dependencies and assumptions of the technology landscape

  • Establish oneself as a leader in cross-technology issues and risk mitigation

  • Ensure solid governance is established on customer engagements

  • Grow and maintain knowledge of ServiceNow technologies and relevant competitive information within the Service Management, IT Operations, Customer Service Management, HR, and Security Operations space




  • Deep knowledge of ServiceNow

  • At least 1 ServiceNow Certification

  • Minimum of 5 years’ experience in Technical Consulting

  • Minimum of 5 years’ experience translating technical solution requirements to business requirements and customer outcomes. 

  • Knowledge of Service Management, ITIL, HR, Security Operations, and Customer Service Management

  • Executive presentation experience with business acumen

  • Excellent written and oral communication skills

  • Proven ability to build, manage and foster a team-oriented environment

  • Proven ability to work creatively and analytically in a problem-solving environment

  • Strong time management skills

  • Experience with DevOps and Agile engineering practices

  • Fluent in English as well as French or Dutch

  • You reside in Belgium

Our Offer

At Accenture, we are committed to creating an inclusive and supportive workplace that values diversity and promotes growth for all. As you join our global company with a world-class brand and reputation, we want to assure you that you will be part of a vibrant, diverse workplace culture. We firmly believe in openness and honesty, fairness and equality, and we celebrate the unique contributions of every individual. We are dedicated to getting to know the real you and supporting your personal and professional growth, so you can excel in whatever you're great at. At Accenture, learning is a continuous journey, and we provide numerous learning opportunities, both formal and informal, to enhance your role-specific skills and expertise.

Beyond the impactful work we do for our clients and the nurturing work environment we provide, we offer a range of excellent employee benefits designed to cater to your diverse needs and well-being. These benefits include:

  • 13th month + holiday allowance

  • Generous time off: With 32 holidays, comprising 20 legal + 12 RTT/ADV days

  • Essential tools: We equip you with the necessary tools for succces, including laptop, smartphone, mobile subscription and internet at home.

  • Hospitalization insurance and extensive group insurance package

  • Bonus program: Recognizing and rewarding your exceptional contributions to the team's success.

  • Training & learning opportunities: Encouraging continuous growth and skill development to reach your full potential.

  • Green & flexible mobility program: Take advantage of our federal mobility budget and FlexRewards. Whether it's a company car, public transportation, bike lease, or even housing and other options, you decide what suits you best. 

  • Flexrewards: Empowering you to customize your rewards package with our flexible benefits tool to suit your individual needs.

  • Discount program: Offering discounts at your favorite (online) shops, so you can enjoy life outside of work.

  • Employee shares purchase plan: Providing an opportunity to become a stakeholder in the company's success.

  • Eco-cheques: Promoting sustainable living and environmentally-conscious choices.

  • And many more!

At Accenture, we understand that a diverse and inclusive workplace fosters innovation, creativity, and a sense of belonging. We are committed to building a workforce that reflects the richness of the communities we serve. By offering these inclusive benefits, we aim to attract and retain talent from diverse backgrounds and create an environment where everyone can thrive and succeed together. Your unique experiences, perspectives, and talents are what make Accenture a great place to work, and we look forward to having you join our team and contribute to our shared success.


Are you ready to join Accenture for a career where you can be yourself and do what you love? Apply now and change the world around you.

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