CLIENT CASE STUDY


Power to
the People

DIGITAL SOLUTIONS
EMPOWER PATIENTS AND
IMPROVE SAFETY ACROSS
ALL OF NORWAY.

概要


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ノルウェーのeヘルス(電子医療)局では、500万を超えるノルウェー国民のために、国内のカルテの連携や、医療分野の質向上と簡易化を図るデジタルソリューションの開発・統合を行っています。

当局は、国内のカルテを作成することにより、医療サービスの相互連携と協力のさらなる効率化を可能にし、患者自身の健康管理と安全性向上を促すという目標を設定しました。このビジョンを実現するために、アクセンチュアは、新しいデジタルシステムの開発と実現を支援し、現場の医師(臨床医)も患者も、カルテが必要な時に必要な場所で利用できるようにしました。

 

Overview

経緯

Up until now, health information for Norway’s five million citizens has been stored in a number of different administrative silos. This made it difficult to gain access to a patient’s vital information.

Important patient information was difficult and time consuming for health care professionals to obtain, and the quality of information was variable and unreliable.1 In fact, a survey of emergency admissions showed that the medication list was missing for 39 percent of patients.2

Accenture-Electronic-Health-hearts

To overcome these challenges, it was determined that a new system to share consistent information between all healthcare providers and give patients access to their own records—the first of its kind in Europe–was the way forward.

Opportunity

1 Bakken et al, Mangelfull kommunikasjon om legemiddelbruk i
primærhelsetjenesten, Tidsskr Nor Lægeforen nr. 13–14, 2007; 127:1766–9

2 Frydenberg K Brekke M, Kommunikasjon om medikamentbruk i henvisninger,
innleggelsesskriv og epikriser, Tidsskr Nor Legeforen nr. 9–10, 2011; 131: 942–5

1 Bakken et al., Inadequate communication regarding patient medication in
primary health care. The Journal of the Norwegian Medical Association no. 13–14, 2007; 127: 1766–9

2 Frydenberg K., Brekke M., Communication regarding patient medication in
referrals, admission charts and discharge reports. The Journal of the Norwegian Medical Association no. 9–10, 2011; 131: 942–5


HOW ACCENTURE
HELPED

Accenture worked with the Directorate to design and implement this new system. Starting with a pilot project that eventually extended to cover 400,000 people in four municipalities, critical patient information was collected and shared across the following:

 

How Accenture Helped


With the success of the pilot, the national roll-out began. Accenture drew on its international experience from similar projects in Singapore and Australia, as well as experience in Norway from similar implementations in other industry sectors. An agile project plan accelerated delivery and focused attention on performance of critical systems, all while ensuring data privacy.

 

How Accenture Helped

 

Accenture’s longstanding relationship with the Directorate along with the experience of working on several projects including a health reimbursement project, the national citizen-portal, and a case-management system, provided a clear understanding of the organisation’s culture and requirements.

"Both patients and physicians realise that it helps us to become more efficient and, maybe the most important, it helps us to improve quality of care."

— CHRISTINE BERGLAND,

CEO, Directorate of Health

RESULTS

The new digital system has taken the Directorate an important step closer to seamless information sharing across Norway’s national healthcare sector. This is Norway’s first national system for sharing clinical information across regions, health care businesses, and care levels.


Patients, too, now have visibility into the health information recorded about them. The system allows them to update their own information through a web-portal, empowering patients to take an active role in their own care. The new system is laying the foundation for future developments such as “One citizen, one record,” and for connected health and collaboration amongst all healthcare services in general.

In the meantime, patients and healthcare practitioners are benefitting from unprecedented access to shared national health records. The result is a system that meets the Directorate’s objectives of improving patient safety, enabling better interaction between health services, and empowering patients to live safer, healthier lives.


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