この募集職種は現在募集しておりません。検索ページで他の職種をお探しください。
カスタマーサクセスマネージャー -テクノロジーコンサルティング本部 -(TGP-GA)
Tokyo
Job No. r00042548
Full-time
仕事内容
The Customer Success Manager will manage the Customer Success services being delivered to multiple clients in Japan.
This individual is responsible for supporting existing clients that are entitled to Customer Success services, but also in driving the establishment, support and definition of new cloud-related service offerings associated with any Accenture organization (i.e., upsell / cross-sell).
In considering the full lifecycle of a cloud-related engagement, the Customer Success Manager will be responsible for the following spectrum and scope of work:
• Functioning as a Cloud SME is support of Sales Capture & MAG Sourcing communication strategies
• Managing the Customer Success-related elements of Client onboarding (e.g., review / confirm SOW, onboarding deck(s), initial Client Success Plan, tool-related installation & configuration <where in-scope>, etc.)
• Design-Development of Customer Success-related processes in support of continuous improvement/optimization
• Managing the Customer Success-related elements of ongoing Client support (e.g., managing Customer Success Plan, monthly Pulse Report, cadence meetings)
• Earn the Client’s trust through excellent Customer Success services, which drives innovation and the right to upsell / cross-sell Accenture services
• Kickoff & support appropriate sales functions associated with upsell / cross-sell
• Provide an ongoing feedback loop to account leadership based on Client interactions
募集要項
Basic Qualifications:
-3+ years of client facing cloud advisory or hands on infrastructure service delivery in cloud operations, data center, networking, security and/or systems administration
- 2+ years’ experience developing strategy and tactics to meet business objectives
- Strong customer-centric mindset and ability to build and maintain strong, collaborative and effective relationships internally and externally
- Experience solving complex customers problems through analysis
- Ability to interact and communicate at the Executive level
- Acts independently to determine methods and procedures on new assignments.