Healthcare is changing fast and healthcare system literacy is low. The complexity of the system is driving significant, avoidable medical and administrative costs. Payers are uniquely positioned to deliver better member experiences and drive affordability by tackling the root causes of healthcare system complexity.
The session will dive into analysis of healthcare system literacy and its impacts, and identify opportunities for payers to enhance member experiences and manage costs by removing unnecessary complexity.
Jean-Pierre is passionate about dramatically improving the way individuals experience health and healthcare.
SVP – Product & Health Experience, Highmark Health
Tracy leads the design of Highmark Health’s future offerings to customers and clinicians.
Vice President – Customer Experience, Highmark Health
Stacy leads a team dedicated to defining a differentiated customer experience and helping employees across the enterprise deliver on that vision.
AHIP CEDH forum 2020 recording
Intelligent Payer: How Leaders Can Make Digital Health Gains Last
The global pandemic accelerated the adoption of digital healthcare—but will it persist? Consumers are increasingly interested in virtual services, but a cumbersome digital experience turns them off. This session explores how leaders can build on new consumer digital trends to create a sustainable experiential change across the healthcare continuum.