Digital is here. But when it comes to externally sourced operations and services, many buyer-provider relationships are stuck in an analog world.
While analytics and automation remain important, other tools, such as cloud computing, mobility and social media are increasingly taking center stage.
How to get your arms around this and stay competitive? Our analysis points to four strategic pillars:
Executing processes on a resilient digital platform that’s secure, available on demand and easy to set up and use.
Offering anytime, anywhere digital insights, driven by analytics.
Creating a digital workforce platform of connected workers, using advanced monitoring, search and analytics tools.
Proactively managing a digital innovation ecosystem comprising multiple partners to incorporate the latest technologies.