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Oracle Cloud Customer Experience Analyst
Milano, Roma
What you will do

You will lead a complex process analysis with junior/senior resources and subject matter experts. You will be in involved during the bidding process by mapping the client requirements to the product functions showing that the product meets their needs.
  • Evaluate a client’s CX architecture, strategy, process
  • Produce solution estimations and take part in the product’s high level planning and implementation methodology.
  • You will contribute in the delivery of a fully-functioning CX solution to the client.

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Who you are
You have fast-learning skills and can work in a fast-paced environment. Your strong communication skills and good command of English help you to apply new products and technologies to business. You love your work and have the satisfaction of achieving the best result.
If you are the person we have just described and meet the following requirements, send us your application:
  • Three years experience building integrations between the different Oracle CX products and/or Siebel CRM or other CRM/Fusion products - Oracle Sales Cloud, Oracle CPQ (Configure Price Quote), Oracle Marketing Cloud, Oracle Commerce Cloud, Oracle Service Cloud, Oracle Social Cloud
  • Good knowledge of Oracle Siebel CRM and/or Oracle Cloud CX architecture
  • Experience in leading/coaching teams
  • A wide range of industry experience (telco, banking, manufacturing, commercial) will be appreciated.
  • International project Experience will be a strong asset.
  • STEM area Diploma, Degree or Master Degree.
Why Accenture
Discover how you can bring your ideas and creativity to life in a young, friendly, dynamic and supportive environment. Grow with us and build a fast-moving career supported by excellent leaders. Thanks to their expertise and a structured and personalised training, you will acquire a unique, widely-recognised working method that will transform you into a first-class professional.
Inclusion & Diversity
We offer an environment where differences are respected, and employees are valued solely for their talent. Accenture guarantees equal opportunities for all candidates and welcomes Protected Categories under articles 1 and 18 of law 68/99.
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Accenture is an equal opportunities employer.



Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

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