Skip to main content Skip to Footer

Job Listing



Deskside Support Technician

Sede annuncio: MD - Bethesda

Regional Description: Northeast

Codice annuncio: 00620107

Invia il tuo CV Salva questo annuncio

- Descrizione profilo

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.
 
Accenture people build careers in four different areas of our business: Consulting, Technology, Outsourcing and internal Corporate Functions. Each area offers a unique career experience and a compelling mix of work and training opportunities, work environment and structure for career progression.

Operations professionals work on projects across a range of business processes, business applications and information technology. They may provide technology services, such as application management, infrastructure management and systems integration, or they may deliver business process outsourcing services, including finance and accounting, procurement and human resources. Depending on the role, Outsourcing professionals may be based at a client’s office or in one of Accenture’s 50 delivery centers around the world.
 
The Desktop Support Technician will work from our Accenture client location and interact with customer on a daily basis serving as subject matter expert for general desktop support. This role will require some on-call time on a rotational basis for critical issues. Other responsibilities include:
 
Key Responsibilities:
  • Provide subject-matter expertise on Windows and Mac OS X to onsite and remote-based users
  • Accurately record and update tickets via ServiceNow ticketing system
  • Explain and document technical issues in a clear way to end users
  • Analyze and troubleshoot computer hardware and software problems
  • Make smart decisions to ensure minimal user down time
  • Follows all defined IT standards and procedures
  • Setup and delivery of computer equipment to end users
  • Be on-call on a rotational basis for critical issues
  • Work on ongoing and new projects throughout the project life cycle
Basic Qualifications:
  • Minimum of 5 years of experience in information technology
 
Preferred Qualifications:
  • Bachelor’s degree in computer science or related field is desired
  • Proven experience with Office365, iPhone and iPad device management, wireless technologies, Skype video conference room
  • Must have people skills and a positive customer service attitude
  • Must be able to maintain professional demeanor under stress
  • Answer client inquiries regarding IT process
  • Must be able to multi-task
  • Excellent verbal and written communication skills
  • Demonstrated ability to work independently and with other team members
  • Must have the ability to work in a fast-paced environment and be able to communicate status and escalate issues to leadership
  • Proficiency in Microsoft and Mac operating systems and their associated applications
  • Working knowledge of Microsoft Active Directory
  • Strong analytical, troubleshooting and problem-solving skills
  • Experience working with a ticketing system such as ServiceNow
  • Ability to plan and prioritize work with minimum supervision
  • Previous Experience within a customer service role
  • Ability to communicate effectively and professionally with a wide range of people
 
 
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).
 
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
 
Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.
 
Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
 
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
 
Accenture is committed to providing veteran employment opportunities to our service men and women.

Trova un lavoro

Inizia la tua ricerca qui: Inserisci job title, competenza, livello di esperienza o città

RESTA IN CONTATTO

Entra nella Accenture Talent Connection, segui il nostro Careers blog, o registrati per ricevere i job alerts.