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Consultant Capability Network Sales & Customer Service

Sede annuncio: Milan

Regional Description: Italy

Codice annuncio: 00611660

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- Descrizione profilo

Our Capability Network professionals support local-based consulting teams, to deliver cutting-edge expertise and measurable value to Accenture clients all around the world.
Join a global network of more than 3,000 professionals, providing specialized and strategic industry and functional consulting support from key locations in Asia Pacific, Europe, North America and Latin America. You will be working in a multinational environment, with the opportunity to implement challenging projects, especially working with Global Banks and Insurance Companies


Consultant Capability Network Sales & Customer Service
Don’t just follow the rules. Set them.
We are expanding the Capability Network Team in Milan and we are looking for an experienced and accomplished Sales and Customer Consultant.

Accenture are currently seeking a number of Pricing Transformation resources at exp Analyst and Consultant levels to work in our Sales and Customer Service practice. The Pricing Transformation community forms one of the key components of our Sales and Customer Service Practice that operates across industry specific groups within Accenture. It is complimented by three other offering groups within Management Consulting; Sales Transformation, Service Transformation and Marketing Transformation.

In this role, you will be expected to work seamlessly with our clients' own resources to ensure that the Pricing transformation solution implemented will address their business requirements. Typically you will use your experience to:
  • Analyze existing client Pricing capabilities and organization
  • Identify opportunities for improvement to existing offerings and contribute to client proposals
  • Design best practice pricing transformation principles and solutions (operating models, processes, systems)
  • Set-up and manage transformation programmes targeted to improve the client pricing capability
  • Improve performance in pricing models across a number of areas including technology, process, organization and people
  • Conduct value and impact analysis of proposed changes to the clients pricing environments

Assist with internal development of pricing transformation best practice and assets



What makes the difference
The following skills are expected of potential candidates:
  • Capable of building strong relationships and working well as part of a team
  • Proven capability in team management comprising both internal and client personnel
  • Responsibility for successful execution of project deliverables
  • Process analysis and design
  • Experience of working with a wide range of stakeholders, including engagement at the senior level
  • Analytical skills used to derive insight from complex and varied information sources and the ability to draw sound recommendations
  • Excellent written and verbal communication skills, including creating presentations, chairing meetings, workshop facilitation, and report writing
  • Minimum Master Degree
  • Extensive travel may be required from time to time
Pricing Sales and Customer Service consulting: 
Our experts typically have deep knowledge in one and proficiency in several of the following fields:
  • Pricing strategy development
  • Pricing competency assessment and business case development
  • Pricing analytics development
  • Pricing process design
  • Pricing operating model / organization design
  • Pricing related technologies design and implementation (e.g. Vendavo, PROS etc)
We want to hear from candidates with experience gained in Sales and Customer Service / Pricing Transformation or in an industry role for a large organization that can demonstrate some/all of the skills listed above. 

Best People, Best Training & Best Work: start your adventure at the top
Find out how to start your merit-based, rapidly progressing career, coached by experienced strategists within a friendly, dynamic and young work environment focused on your needs. You will be challenged by cross-function and cross-industry projects, and will be constantly in touch with international clients and teams. Don’t miss the chance to learn a world renowned working method that will make you a first class professional. When there are no limits to passion, there is no limit to innovation.
Inclusion & Diversity policy
Our Inclusion & Diversity strategy aims to break down all barriers and eliminate prejudice. We are committed to providing an accessible, inclusive, open and welcoming workplace environment for people with different abilities, backgrounds, lifestyles, sexual orientation, gender identity, needs and expectations, helping all individuals to make the most of their professional potential.
We honor our commitments under articles 1 and 18 of Law No. 68/1999 and give special consideration to candidates in protected categories.
For further information, visit our website:
For information on our Privacy Protection Safeguards (art13 L.196/03), click here.
Accenture is an equal opportunities employer.

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