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Service Now ITSM Analyst

Sede annuncio: Milano, Roma

Regional Description: Italia

Codice annuncio: 00496668

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- Descrizione profilo

 
 
WE SEEK DIGITAL ARCHITECTS FOR THE INFRASTRUCTURES OF THE FUTURE.
CHOOSE ACCENTURE OPERATIONS AND WITH US, TRANSFORM INFRASTRUCTURES BRINGING THEM TO THE CLOUD.
 
Accenture Operations is the place where highly skilled Network, Cloud, Service Management, Workplace and Data Centre specialists design, create and manage the core of the most innovative IT systems.
Join Accenture Operations and design customised solutions for clients operating in the main industries, in partnership with the most renowned technology providers, to promote infrastructural and digital devolution.
Define the architecture that underpins the evolution of our IT ecosystem.
 
SERVICE NOW ITSM ANALYST
Milan, Rome
 
If you have experience on Service Now and expertise in architecture, design and development of innovative solutions that always offer the best customization and end user support, join our Accenture Operations team and become our new Service Now ITSM Analyst.

You will be responsible for creating and maintaining user accounts, developing templates and drafting reports in Service Now. You can also participate in requirements collection sessions with IT organizations.
It’ll be your responsibility to maintain documentation of all requirements and the existing environment and to create training materials for administrators and users.
 
Don’t just follow the rules. Set them. 
  • Implement Incidents, Problems or Change Management activities
  • Lead the integration of the customer's CMDB (Configuration Management Data Base) based on the ServiceNow platform
  • Define knowledge base
  • Manage Data mining and ETL reporting
  • Develop Log Analysis

 

What makes the difference
  • 1-3 years of experience in enterprise environments
  • Experience in the use and management of service management platforms (ServiceNow, Bmc Remedy, Hp ServiceManager are the best)
  • At least 6 months' experience in Javascript, Jquery, HTML programming Diploma
  • Knowledge of WebService, API rest/soap
  • Basic skills: ITIL v3, SQL
  • Diploma Degree
  • Good knowledge of English

Best People, Best Training & Best Work: start your adventure at the top
 
Find out how your ideas and creativity can come to life in a young, friendly, dynamic and supportive environment. Under the guidance of highly skilled leaders within a structured and customized training framework, you will rapidly build your own professional career, in terms of technical and management skills. You will manage complex and challenging projects in an international setting, testing emerging technologies and defining the rules of innovation. When there are no limits to passion, there is no limit to innovation.
 
Inclusion & Diversity
 
Our Inclusion & Diversity strategy aims to break down all barriers and eliminate prejudice. We are committed to providing an accessible, inclusive, open and welcoming workplace environment for people with different abilities, backgrounds, lifestyles, sexual orientation, gender identity, needs and expectations, helping all individuals to make the most of their professional potential.
We honor our commitments under articles 1 and 18 of Law No. 68/1999 and give special consideration to candidates in protected categories.
 
For further information, visit our website: professioni.accenture.it
For information on our Privacy Protection Safeguards (art13 L.196/03), click here.
Accenture is an equal opportunities employer.

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