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CRM Business Analyst

Sede annuncio: Milan, Rome

Regional Description: Italy

Codice annuncio: 00494756

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- Descrizione profilo

New Energy - Now part of Accenture Technology -
expresses the strength of a Group born from the passion of a panel of Managers and IT Professionals determined by the desire to realize a highly qualified industrial project of Innovation Technology. The offer is focused on consultancy services and System Integration into CRM, WEB application and Digital Marketing environment addressed to the Large Customer Market (Enterprise) into Media, TLC, Utility, Banking & Insurance, Fashion and other Industry sectors.

Today, New Energy employs more than 450 qualified resources, operating on successful and challenging projects in our headquarters in Rome, Milan, London, Bacelona and Lima.

CRM Business Analyst
Rome and Milan


  • Gathering, analyzing and defining functional and business requirements;
  • Aptitude for analyzing impacts, application solutions Design and systems integration;
  • Estimating, planning, coordinating the activities and resources;
  • Monitoring activities, Kick Off management, SAL and supervision;
  • Activities of business processes analysis: sales, customer service, campaign management and marketing on CRM applications.
  • Minimum 6 years of experience in consultancy or System Integration companies is required;
  • Knowledge of CRM products and processes (Siebel-Salesforce) preferably into Telco, Media and Utilities sectors;
  • Deep knowledge of orders’ management processes and offer model design;
  • Knowledge of International eTOM Standard;
  • Expertise in the management of projects with Waterfall and Agile methods;
  • Excellent problem solving skills;
  • Professional working knowledge of English;
  • Desirable Spanish as additional language;
  • Willingness to travel.

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