BUILD EXPERIENCE

We build transformative experiences

Connected, customer-centric growth

As the digital revolution speeds up and consumer expectations continue to rise, digital must become an integral part of a brand’s core, delivering trustworthy, relevant and convenient customer experiences.

To do that, we’re building intelligent, human-centric experiences across digital platforms. At Accenture Interactive we put the customer first and focus on digital to help brands scale up their marketing, sales, service and commerce growth.

We’re rewiring the way businesses are connected and engaged, making them more agile so brands can grow around their consumers.

How we do it:

EXPERIENCE ARCHITECTURE

CUSTOMER ENGAGEMENT CHANNELS

DATA-DRIVEN EXPERIENCES

COMMERCE SERVICES

ECOSYSTEM PARTNERS

We believe building transformative experiences starts with asking the right questions.

Experience architecture

How can I build lighter-weight, responsive capabilities and architectures?

Our experts work with best-in-class partners to create connected platforms, intelligent solutions and cloud strategies to help you build an agile, modern digital infrastructure that’s trusted and secure.

We exceed customer expectations with customer-centric, purpose driven transformations and agile operating models built to accelerate engagement and growth.

How we rewire businesses for growth:

Agile & operating model transformation
We partner with clients to drive digital transformation services and agile delivery of next best experiences using industry-leading frameworks.

Cloud strategy
We activate cloud-based ecosystems that seamlessly integrate technology and data with enterprise security, scalability and reliability, connecting your customer journey.

Connected platform architecture
We determine the best mix of platforms and partnerships, using new and existing technology to build your ecosystem for growth.

Customer engagement channels

How can I create deeper brand affinity by actively engaging customers?

We can help your business engage customers in new ways. With a focus on scalable growth and performance, we transform your customer engagement channels across commerce, sales, service and marketing. We use leading platforms and technologies to deliver what your customers expect, when they expect it, optimizing the overall experience.

How we transform the digital front office:

Commerce, sales, service & marketing solutions
We build best-in-class digital experience platforms, helping brands develop cross-platform capabilities to drive growth, performance and scale.

Product & platform engineering
We build custom, innovative brand experiences using product-centric design, front-end development, native and mobile app development, and emerging interfaces.

Continuous improvement
We continually improve and enhance our global solutions to ensure brands achieve their financial and business goals.

Data-driven experiences

How can I use data to drive personalized, relevant customer experiences?

We help evolve your data and technology to deliver dynamic intelligence at every step of the customer journey. Using new forms of AI and machine learning, we activate real-time customer profiles, create dynamic segments, and deliver the very best customer experiences across your business.

How we deliver next best customer experiences:

Customer data platforms
We manage customer data platforms from strategy and selection through to MVP implementation, optimization, and scale.

Advanced analytics, automation & AI
Our data and analytics experts use the latest data lake technologies, artificial intelligence, and machine learning to find and analyze customer insights and generate new customer models.

Activating data for personalization
We help brands activate and evolve their first, second, and third-party data to deliver relevant, personalized experiences that are continually improved through test and learn.

Together, we can rewire your organization for transformative growth.