Accenture Enterprise Customer System provides banks with a single consolidated view of a customer and the relationship in real-time and across all banking channels, enabling an improved customer experience and driving increased revenues and profitability through timely and relevant offers and relationship-based pricing.
By providing a unified and integrated platform to access a single view of the customer in all channels, the Accenture Enterprise Customer System helps banks:
Differentiate with an improved customer experience
Accenture Enterprise Customer System empowers bank staff to engage with customers in an informed way. It provides a complete view of the customer relationship and interactions to all channels in real time, enabling staff to provide the high levels of service that customers demand.
Increase share of wallet
Drive more cross sell opportunities with better customer insight. A compete view of a customer in the channel enables informed sales decisions resulting in increased success rates. Accenture Enterprise Customer System provides the information to ensure offers are timely and relevant.