In brief

In brief

  • Today, businesses are having to continually switching between stop, slow down and walk signs—with sudden drop in revenues due to unforeseen disruptions.
  • To bring down fixed costs at short notice, their operating models must enable cost elasticity.
  • Shared services models can enable such hyper agility—providing immunity against disruption as well creating new growth.

Global Business Services: Your best defence and offence to outpace change, now and in the future

The disruption caused by the recent COVID-19 crisis hasn’t spared any industry. Reeling under sudden and unprecedented lockdowns, halted manufacturing, and interrupted supply chains, companies—big and small—have been forced to take the quintessential pause to rethink and re-strategize their business models to stay afloat.

With one exception. Companies with agile operating models and those with a vision to address the immediate needs and plan for the future didn’t have to work as hard.

Not only did such companies survive but even recorded new growth during this phase. Case in point, a pharmaceutical company in India that hit a 52-week market high (a 128 percent spike) in the “lockdown” quarter (April–June). How? It leveraged an agile operating Global Business Services (GBS) model along with cost control initiatives to drive strong growth across markets.

The era of intelligent agility is here

Global business shared services models can be the panacea companies are looking for—providing them immunity against disruption, injecting cost elasticity and higher operational resilience into their systems. It can also help companies fuel future growth by unlocking trapped value through better control and fewer revenue leakages. Indeed, it can act both as an armor against disruption as well as a weapon to charge ahead and create new growth.

To read the full article: Download the PDF report, listen to the audiobook or browse through the article in the flipbook below.

Captive or in-house shared services models provide companies up to 20-30 percent productivity gains in the short run. Outsourced shared service models can offer 2-3 times the benefit—up to 50-60 percent productivity gains continually.

Amneet Singh

Managing Director – Products, Accenture in India

Tarun Satiya

Managing Director, Strategy & Consulting – CFO & Enterprise Value, Accenture in India

Chacko Lakshminarasimhan

Managing Director & Lead – Operations, Accenture in India


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