What are the types of conversational bots?
Informational bots move beyond conventional search results to uncover useful information and resolve customer and employee inquiries.
Custom enterprise bots can connect to enterprise data resources, streamline enterprise work activities and improve efficiencies.
Transactional bots serve as powerful interfaces for mobile applications through which customers can book tickets, order food, and manage bank accounts. The bots currently lack a payments functionality, but this will change quickly as payments firms begin enabling bot purchasing.
Device control bots support conversational interfaces that enable connected devices such as wearables, home appliances and vehicles to interact with each other—thus enriching the user experience.
Where did conversational bots come from—and where are they headed?
Bots have been gradually evolving since the early days of simple text-based chatbots. In fact, bots that are prevalent today are a big step up from those of even just a few years ago.
Today’s bots, built on the first generation of AI-powered platforms, can learn over time and perform complex tasks combining one or more interfaces.
Soon, we’ll see massive leaps in functionality as bots and associated technologies continue to advance. Within the next year, for example, bots will be able to act without human intervention and take relevant actions in light of a problem’s context—although integration across nodes, interfaces, and ecosystems will remain a challenge.
Eventually, we expect bots to break through these constraints, working seamlessly across AI interfaces to become pervasive systems independent of modes.
Overcoming conversational AI reluctance
Despite bots’ potential benefits, a slight majority of companies are reluctant to embrace this new technology.