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Helping people choose their own care journey


of health executives believe that to compete in a post-digital world, organizations need to elevate their relationships with customers as partners.

Amplified options

Connecting care through data

Seventy percent of healthcare consumers are "concerned about data privacy and commercial tracking associated with my online activities, behaviors, location and interests.

Establishing agency and trust

Data sharing for the greater good

What can healthcare leaders do next?

Personalize experiences

Providing immersive and meaningful digital experiences is how leading businesses in healthcare and beyond are connecting with their customers.

Empower consumers

Healthcare technology leaders must find ways to provide individuals with more capacity to act and make them co-creators of their experiences.

Set up for future success

Emerging technologies such as 5G have the potential to make experience customization ubiquitous across people’s lives.

Kaveh Safavi, MD, JD

Senior Managing Director – Consulting Global Health

Kaveh has been a healthcare leader for more than 30 years and was recently named the top Healthcare IT Executive of 2020 by the IT Services Report.

Brian Kalis

Managing Director – Accenture Strategy Lead, Health

Brian is a digital health expert who combines business strategy and digital innovation to improve health experiences for consumers across the globe.

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