Gaurav Dalal

Senior Manager, Avanade

Mumbai, India

"A key part of my role is to drive sales opportunities in Microsoft Dynamics Customer Relationship Management (CRM) across geographies."

How I put change in motion

I wear multiple hats at work. I co-ordinate with recruiting, training and operations teams for our Microsoft Dynamics CRM practice. In addition, I do step in solve technical issues or problems in our projects where required.

A key part of my role is to drive sales opportunities for my practice across geographies. My team takes care of project estimates, value propositions and interacts with customers in the sales cycle. A gratifying part of this role is its global nature, where we can recite to a customer in one part of the world how we had solved the business challenges they have with another customer in a different part of the world.

I am also part of the Pride core team at Avanade’s Inclusion & Diversity team, where I help drive awareness programs and events.

Learn more about Technology Careers.

A day in my life

I work with teams in India as well as other parts of the globe. My day starts with a dash of collaboration, best displayed on the daily team scrum calls. Here’s an interesting rule I follow as an observer— don’t chime in until you see missing information or red flags. We have an open-mic session on Fridays, where the conversations are informal and punctuated with jokes. For a team to bond, it is important they rely on each other. My team follows this by rotating review responsibilities and shadowing each other's assignments to cover for one another when needed.

Outside work, you can find me in a company of an insightful book on technology or leadership. A book recommendation? Try The Unicorn Project.”

"For a team to bond, it’s important that they rely on each other."

My advice

Be fearless, make bold decisions—you’ll always have the required support while taking risks or trying new ideas.

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