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Network & Communications

Job Location: Mumbai

Job Number: J136448

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- Job description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 394,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
    
     Role : SW/Application Tech Support Practitioner
    
     Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have Skills : Network & Communications
    
     Good to Have Skills : Network Infrastructure
    
     Job Description :
     1. Voice Network Analyst Provide Technical support at L2 level for Telephony setup comprising of Cisco Call Manager
     2. Regular MACD (Move Add Change Delete) Support for Cisco Call Manager platform
     3. Work towards resolution of incidents reported by users / monitoring tool - within SLA.
     4. Raise flags for critical issue and follow defined escalation path and update frequency.
     5. Coordinate with product and service vendors on Support Requests for problem diagnostics, log collection and problem resolution.
     6. Coordinate with various supports teams (like network, server, Support desk, AMT, support team) as appropriate, to address related incidents.
     7. Review recurring incidents and initiate problem management.
     8. Create and publish Root Cause Analysis for Critical incidents
     9. Ensure all corrective actions documented in Root Cause Analysis, are completed within proposed time-frame.
     10. Daily review of alerts from monitoring tool related to Cisco Call Manager, associated gateways and Voice circuits
Full Time Graduation


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