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Service Quality Management

Job Location: Gurugram

Job Number: J135016


- Job description

Accenture Technology powers our clients’ businesses with innovative technologies—established and emerging—changing the way their people and customers experience work, life and entertainment. Join Accenture Technology and you’ll translate the operational needs of the world’s governments and leading businesses into the innovative technical solutions that will enable them to better serve their customers—your friends, family and neighbors. You’ll deliver everything from point solutions for a single business function to large, long-term outsourcing services, to complex systems integration installations spanning multiple businesses and functions. You’ll create custom-designed solutions or integrate our technology platforms with their operations.
     Role : Release Management Lead
     Role Description : Develop a detailed release plan and provide management oversight of the entire release process.
     Must have Skills : Service Quality Management
     Good to Have Skills : Service Management
     Job Description :
     1)Expert in ITIL service management framework
     2)Understanding and knowledge of all service management processes and frameworks
     3)Understanding of external and internal stakeholders and corresponding escalation matrix
     4)Ability to think and act both strategically and tactically
     5)Ability to work under pressure,ability to operate with minimal direction, statistical, numerical and analytical principles and processes
     6)Ability to drive and manage activities within the support unit across two contracts (AIO and AR)
     7)Excellent oral, written and presentation skills
Full Time Graduation

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.

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