S&C Global Network - AI - Song - CCAI- Consultant
Job Title - S&C GN - Data Science Consultant
Location: Bengaluru, Gurugram, Mumbai, Kolkata, Pune, Chennai, Hyderabad
Experience & Educational Qualification:
· PhD with 2+ years of relevant experience, OR.
· Master’s degree with 3+ years of experience, OR
· Bachelor’s degree with 4+ years of experience.
We are an innovative Data Science team specializing in the Contact Center domain, dedicated to transforming customer interactions through data-driven intelligence. As part of the Marketing Analytics team, we focus on optimizing contact center operations by leveraging machine learning, natural language processing (NLP), generative ai, and advanced analytics.
Our work involves analyzing customer conversations, predicting user behavior, and enhancing self-service capabilities to reduce call transfers and improve satisfaction. We build conversational AI models, real-time recommendation systems, and predictive analytics solutions that drive meaningful business impact. By integrating AI-driven insights with marketing strategies, we enable proactive customer engagement, personalized experiences, and operational efficiencies across various touchpoints.
If you're passionate about applying data science to solve real-world customer experience challenges, this is the team for you!
Key Responsibilities
As a Data Science Consultant, you will:
· Develop and fine-tune Generative AI models to automate responses and improve customer interactions.
· Build and deploy ML models for intent classification, sentiment analysis, and predictive analytics.
· Apply NLP techniques (NER, summarization, embeddings) using frameworks like Hugging Face, LangChain, and OpenAI APIs.
· Optimize conversational AI workflows for real-time decision-making and enhanced self-service.
· Analyze large-scale customer interaction data to extract actionable insights.
· Work with unstructured data (text, audio, chat, emails) to build robust AI/ML pipelines.
· Collaborate with cross-functional teams (engineering, product, marketing) to integrate AI solutions.
· Leverage cloud platforms (Azure, AWS, GCP) for scalable AI/ML development and deployment.
Required Skills
Technical Must-Haves
· Python programming
· Advanced data manipulation (Pandas, NumPy)
· SQL or PySpark
· Machine Learning & Deep Learning (Scikit-learn, PyTorch/TensorFlow)
· NLP and NLP Frameworks (NER, summarization, embeddings, Hugging Face, LangChain)
· Generative AI (LLMs, Transformers, Diffusion Models)
· Retrieval-Augmented Generation (RAG)
· Prompt Engineering
· Unstructured Data Handling (text, chat, emails)
Good to Have Skills
· LLM Optimization (fine-tuning, prompt engineering, efficient deployment)
· Experience with cloud-native AI/ML services (Azure ML, AWS Sagemaker, GCP Vertex AI)
· Customer segmentation and behavioral analysis
· Conversational AI optimization
· Large-scale data analysis
· Agentic AI (multi-agent orchestration, memory, autonomous workflows)
· Unstructured Data Handling (audio)
About Our Company | Accenture
Gurugram
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.
We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately.