Delivery Lead
Job Title: Delivery Lead – Sr Manager – ACSSong
Management Level: Level 6 - Sr. Manager
Location: Kochi
Must have skills: Agile Practices/JIRA
Good to have skills: PMP Certification
Experience: 15+ years of experience is required
Educational Qualification: Graduation (Accurate educational details should capture)
Job Summary
We are seeking a highly experienced and results-driven Delivery Lead, who will manage the delivery of large and complex technology projects across diverse domains. This role involves collaborating with various stakeholders to ensure that project scope and risks are effectively managed. He/she will be responsible for managing scope, timelines, risks, and budgets, while also contributing to business growth through solutioning and client relationship development.
Role and Responsibilities
- Lead a portfolio of complex projects, ensuring timely and high-quality delivery aligned with business goals
- Ensure robust financial and operational performance metrics across client portfolios, complemented by standardized SLA commitments to ensure service consistency.
- Support the achievement of cost-to-serve targets; deliver efficiencies through standard processes and synergies.
- Implement robust quality assurance frameworks - monitor KPIs and SLAs, conduct delivery audits, and ensure adherence to contractual obligations
- Identify growth opportunities within existing accounts. Work with account teams to expand scope, upsell services, and generate follow-on engagements.
- Support sales opportunities and ensure the feasibility of the proposed solutions and delivery of the solution
- Improve client and customer relationships working with Client Account and Account Management Team leadership
- Efficiently allocate resources across projects to maximize productivity and project outcomes.
- Maintain strict adherence to organizational governance and compliance standards throughout all project activities.
- Collaborating with senior leadership to understand strategic priorities and translate them into actionable project goals.
Professional and Technical Skills
- Proven ability to lead large-scale IT projects from initiation to closure
- Experience in Budget ownership, cost-to-serve optimization, proposal creation, effort estimation, and client engagement during sales cycles
- Experience in digital commerce platforms and technologies
- Good knowledge of e-commerce ecosystems, omnichannel delivery, and platform integrations
- Proficiency in Tools like JIRA, MS Project or similar platforms
- Strong understanding of software development lifecycle (SDLC), Agile, and DevOps practices
- Skilled in engaging with clients, vendors, and internal teams to align expectations and deliverables
- Excellent leadership and stakeholder management skills
- Excellent written and verbal communication, presentation and negotiation skills
- Experience managing distributed teams and offshore delivery models
- Certifications such as PMP, PMI-ACP, SAFe, or ITIL are a plus
Additional Information
About Our Company | Accenture (do not remove the hyperlink)
Kochi
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.
We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately.