Infra Tech Support Practitioner
Job Title - Cloud Administrator Analyst ACS SONG
Management Level: Level 11 Analyst
Location: Kochi, Coimbatore, Trivandrum
Must have skills: Installation, Configuration and management of Linux /Windows systems
Good to have skills: New Relic
Your Role
As a Cloud Administrator you will closely work with senior engineers to maintain the infrastructure/cloud environment.
Your responsibilities will include
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Support multiple clients by monitoring their applications 24x7x365
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Respond to incidents, service requests, and support on minor changes
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Escalate to the Level 2 and Level 3 engineers
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Review and manage tickets from various projects and also clients/stakeholders
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Require persistence, follow-up, effective communication and good customer service
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Use internal service desk system to enter and track requests, status, updates, resolution and generate report using them
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Perform system administration related to account creation, deletion and maintaining the catalog of access profiles
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Demonstrate ability to deliver the work within the defined SLA
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Work closely with team members to ensure procedures and escalations are followed and proactive communication occurs
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Support in minor changes and deployments
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Managing and monitoring backups
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Perform vulnerability monitoring and review and apply security fixes
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Review and apply patches and updates
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Willing to work in shifts that are rotated regularly including public holidays
Professional and Technical Skills
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Good knowledge in Linux Operating systems like RHEL, Centos.
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Must have a basic knowledge of computer networks & databases.
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Must have a basic understanding of CI/CD systems like Jenkins,Terraform etc.
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Must have basic knowledge of Cloud Systems like AWS, Azure etc
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Experience in maintaining monitoring systems like Prometheus, Nagios, Zabbix, etc.
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Must have hands-on experience in monitoring critical business applications.
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Must have a basic knowledge of scripting in Bash or Python.
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Basic understanding of Incident Management Process.
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Good to have experience in managing Application Performance Monitoring(APM) tools like Newrelic, Instana.
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Good to have a basic knowledge of web servers like Apache, Nginx.
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Good to have a basic knowledge of virtualization & docker.
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Ability to work with version control systems like Git, Bitbucket etc.
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Good to have basic Kubernetes knowledge
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Good to have certification in RHCE
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Good problem solving and communication skills
Additional Information
About Our Company | Accenture (do not remove the hyperlink)
Experience: 1.5 -3 years of experience is required
Educational Qualification: Graduation (Accurate educational details should capture)
Kochi
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