GN - SONG - Service - Salesforce Platforms - Manager
Job Title - GN - SONG - Service - Salesforce Platforms - Manager
Management Level: 7-Manager
Location: Gurugram, DDC1
Must-have skills: Salesforce Sales Cloud
Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills.
Job Summary:
This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions.
Roles & Responsibilities:
Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance.
You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following
- Spearhead the design and enhancement of customer service experiences on Salesforce, ensuring they align with client objectives.
- Serve as a trusted advisor to clients, providing expert guidance on Salesforce strategy, architecture, and implementation.
- Lead the creation of compelling business cases and value propositions for Salesforce solutions, aligning with client goals and driving ROI.
- Lead pre-sales activities including client presentations, solution demonstrations, and responding to RFPs, to secure new business opportunities.
- Leverage deep industry knowledge to provide tailored Salesforce solutions that address specific challenges and opportunities within the client's sector.
- Lead the analysis and design/redesign of Customer Service processes to address bottlenecks and pain points effectively.
- Serve as the governance point of contact in the project, overseeing and managing stakeholder expectations, addressing and resolving issues and risks, and ensuring project success through effective governance and oversight
- Lead initiatives by developing points of view, creating reusable assets in the customer service space, analyzing industry research and market trends, and introducing innovative solutions.
- Mentor and guide the team, ensuring high-quality deliverables and successful project outcomes.
Bring your best skills forward to excel at the role:
- Proven track record in consulting roles, with strong skills in client management, strategic planning and solution delivery.
- Extensive experience in one or more industries, with the ability to translate industry needs into Salesforce solutions.
- Proven ability to develop strong business cases and value propositions for Salesforce solutions
- Strong background in pre-sales, including the ability to craft and present compelling value propositions.
- Demonstrate expertise in managing stakeholder expectations and actively resolving issues and risks, serving as the governance point of contact to ensure project success.
- Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations and functional needs
Professional & Technical Skills:
- Relevant experience in the required domain.
- Strong analytical, problem-solving, and communication skills.
- Ability to work in a fast-paced, dynamic environment.
Additional Information:
- Opportunity to work on innovative projects.
- Career growth and leadership exposure.
Experience: 12-14Years
Educational Qualification: Any Degree
Gurugram
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.
We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately.