GN Industry Retail Analyst
Job Title - GN - Industry - Utility German Bilingual
Management Level: 11-Analyst
Location: Gurugram, DDC1A
Must-have skills: Utility Maintenance
Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills.
Job Summary:
To bring industry knowledge, process expertise, world class capabilities, innovation and cutting-edge technology to our clients in the Utilities industry to deliver business value.
To work with leading Utilities clients, major customers and suppliers to develop and execute global strategies, manage complex change initiatives and integrate solutions to meet changing business challenges
Utilize Utilities retail and customer service process understanding and experience in customer solutions (Customer Information System and CRM) to design, implement and deliver enhanced capabilities for Utilities Clients.
Lead and support large CIS implementation projects in functional capacity, leveraging Utilities domain knowledge and tool experience.
Work requires travel to client site for project work across geographies
Key Responsibilities:
Functional Expertise: Transmission & Distribution (T&D), Retail, Smart Grids, AMI, Grid Operations, Field Operations, System Planning, Asset Management, Enterprise Transformation, Analytics, OT cybersecurity
Experience in T&D Systems especially in Schneider, ABB, OSIsoft / OSI Pi / Televent
Work independently on defining solution for complex projects or contribute to solution of a program
Specialized in a technology/domain/functional competency area and prepare a road map for the competency/T&D industry segment in form of competitive service offerings
Get involved in practice reusable component inventory and knowledge management.
Get involved in assignments in large programs, help in defining business and technological solutions which help customer design and implement new business processes and organization capabilities.
Program management of large, complex business programmes to deliver digitally enabled solutions
Drive Business Readiness and Deployment activities for region(s)
Identify opportunities by farming existing relationships and growing new networks
Draw on extensive knowledge and experience across System Integration projects to provide insightful, deal-relevant points of view and recommendations based on robust analysis
To harness extensive knowledge combined with an integrated suite of methods, people and assets to deliver sustainable long-term solutions
To provide executives and their teams with the necessary strategies and tools to position their organizations for high performance
Ability to lead the team from thought leadership, solutioning and demand management perspective (the incumbent will be responsible for the utilization of the team)
Apply specific experience and knowledge of Utilities Retail processes to building better customer solutions.
Conduct functional solution workshops with clients and identify requirements in the areas of Utility billing, payments, meter reads and credit and collections.
Relationships:
Reports to: Resources- Sr. Management and/or Client Leads
Supervises: A global team spread across various nodes
External Relationships: Clients, Third party vendors, suppliers, agencies
Qualifications:
Education: BE/MTech [Electrical Engg], MBA (Tier 1)-Not Mandatory, Relevant accreditation for Utilities industry
Technical certifications: Would be advantageous, not mandatory:
IS Utilities, SAP Certification (Would be an advantage)
SAP ISU CRM / Oracle CC&B related experience
IBM Maximo Asset Management
SCADA Certification Siemens/ABB/Honeywell/Schneider etc. (Would be an advantage)
Experience of Python, R etc. would be an advantage
ICS Security Certification would be an advantage
Work Experience: 1+ years of experience of working in Retail Utilities Customer Solutions (CIS/CRM) or Grid Operations with knowledge of operational technology systems (any of following systems - SCADA, EMS, ADMS, OMS, Grid Cyber Security, MDMS, AMR/AMI, DRMS, DERMS and GIS) and some experience in Field Operations, Planning and Management with exposure to areas such as application of Analytics, Mobility and Cloud technologies in Field Operations, System Planning, Microgrid Planning, Asset Management, Predictive Analytics and Reliability Centered Maintenance
1+ years of experience in Utilities industry
Work Requirements: Extensive travel depending on geographical span
Language Requirements: English (Mandatory)
German (Mandotory) Required B1 and above (B2/ C1/C2) level
Roles & Responsibilities:
Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance.
-
To bring industry knowledge, process expertise, world class capabilities, innovation and cutting-edge technology to our clients in the Utilities industry to deliver business value.
-
To work with leading Utilities clients, major customers and suppliers to develop and execute global strategies, manage complex change initiatives and integrate solutions to meet changing business challenges
-
Utilize Utilities retail and customer service process understanding and experience in customer solutions (Customer Information System and CRM) to design, implement and deliver enhanced capabilities for Utilities Clients.
-
Lead and support large CIS implementation projects in functional capacity, leveraging Utilities domain knowledge and tool experience.
-
Work requires travel to client site for project work across geographies
Key Responsibilities:
-
Functional Expertise: Transmission & Distribution (T&D), Retail, Smart Grids, AMI, Grid Operations, Field Operations, System Planning, Asset Management, Enterprise Transformation, Analytics, OT cybersecurity
-
Experience in T&D Systems especially in Schneider, ABB, OSIsoft / OSI Pi / Televent
-
Work independently on defining solution for complex projects or contribute to solution of a program
-
Specialized in a technology/domain/functional competency area and prepare a road map for the competency/T&D industry segment in form of competitive service offerings
-
Get involved in practice reusable component inventory and knowledge management.
-
Get involved in assignments in large programs, help in defining business and technological solutions which help customer design and implement new business processes and organization capabilities.
-
Program management of large, complex business programmes to deliver digitally enabled solutions
-
Drive Business Readiness and Deployment activities for region(s)
-
Identify opportunities by farming existing relationships and growing new networks
-
Draw on extensive knowledge and experience across System Integration projects to provide insightful, deal-relevant points of view and recommendations based on robust analysis
-
To harness extensive knowledge combined with an integrated suite of methods, people and assets to deliver sustainable long-term solutions
-
To provide executives and their teams with the necessary strategies and tools to position their organizations for high performance
-
Ability to lead the team from thought leadership, solutioning and demand management perspective (the incumbent will be responsible for the utilization of the team)
-
Apply specific experience and knowledge of Utilities Retail processes to building better customer solutions.
-
Conduct functional solution workshops with clients and identify requirements in the areas of Utility billing, payments, meter reads and credit and collections.
Professional & Technical Skills:
- Relevant experience in the required domain.
- Strong analytical, problem-solving, and communication skills.
- Ability to work in a fast-paced, dynamic environment.
Additional Information:
- Opportunity to work on innovative projects.
- Career growth and leadership exposure.
Experience: 3-5Years
Educational Qualification: Any Degree
Gurugram
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