GN - SONG - Service - Business Process - Consultant
Job Title - GN - SONG - Service - Business Process - Consultant
Management Level: 9-Team Lead/Consultant
Location: Bengaluru, BDC7A
Must-have skills: Marketing Automation
Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills.
Job Summary:
This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions.
Roles & Responsibilities:
Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance.
You will play a crucial role in analyzing, designing, and optimizing business processes to enhance organizational performance. This role requires a deep understanding of process modeling, process re-engineering, and Lean Six Sigma principles. The consultant will work closely with stakeholders across various departments to drive process optimization and deliver tangible results.
Key Responsibilities:
Process Analysis & Modelling:
- Analyze existing business processes to identify inefficiencies, bottlenecks, and areas for improvement
- Develop detailed process models using various modeling tools and techniques (e.g., BPMN, EPC, UML)
- Document and communicate process changes and improvements clearly to stakeholders
Process Re-engineering:
- Design and implement new processes that are more efficient, effective, and aligned with strategic objectives
- Facilitate cross-functional collaboration to ensure buy-in and successful implementation
- Collaborate with cross-functional teams to redesign processes and integrate new technologies or methodologies
- Develop and implement strategies for process improvement and change management
Lean Six Sigma principles:
- Apply Lean Six Sigma methodologies (DMAIC, DMADV) to drive process improvements and ensure high-quality outcomes
- Utilize data analysis and statistical tools for process mining to measure process performance and identify improvement opportunities
- Implement process improvement initiatives, such as value stream mapping, Kaizen events
Stakeholder Engagement:
- Collaborate with stakeholders to understand their needs and expectations.
- Provide expert advice and recommendations based on thorough analysis and industry best practices.
- Communicate effectively with all levels of the organization to ensure alignment and buy-in for process changes.
Bring your best skills forward to excel at the role:
- Proven experience in process consulting, process modeling, and process re-engineering with relevant certification (e.g., Six Sigma Green Belt/Black Belt) is preferred
- Strong knowledge of Lean Six Sigma principles and methodologies.
- Proficiency in process modeling tools and software (e.g., Visio, ARIS, Signavio).
- Experience in process mining tools and data analytics (e.g. Celonis, Power Automate)
- Excellent analytical, problem-solving, and project management skills.
- Strong communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders
- Experience in management consulting firms preferred
- CRM knowledge/experience on tools viz. Salesforce is preferred
Professional & Technical Skills:
- Relevant experience in the required domain.
- Strong analytical, problem-solving, and communication skills.
- Ability to work in a fast-paced, dynamic environment.
- Lean Six Sigma Certification will be preferred
- Must have worked on Proposals and contributed to business development work
- Must have managed large teams and support the growth of new offering and capability
- Strong oral and written communication skills, including presentation skills
- Has an inquisitive nature with a strong desire to learn
- At least delivered 1-2 Process transformation program and MBA is preferred
Additional Information:
- Opportunity to work on innovative projects.
- Career growth and leadership exposure.
Experience: 8-10Years
Educational Qualification: Any Degree
Bengaluru
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