Infra Tech Support Practitioner
Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.
Must have skills : Ansible on Microsoft Azure
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Infra Tech Support Practitioner, a typical day involves delivering first and second level technical assistance for infrastructure, systems, and applications across both production and development settings. This role requires working closely with users and clients to identify and resolve issues efficiently, whether remotely or onsite. The practitioner follows established operational procedures to maintain service stability and quality, ensuring smooth functioning of various technology platforms and environments throughout the day.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with cross-functional teams to streamline support processes and improve service delivery.
- Mentor junior team members to enhance their technical capabilities and problem-solving skills.
- Monitor infrastructure performance and proactively identify potential issues to minimize downtime.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Ansible on Microsoft Azure.
- Experience in automating infrastructure deployment and configuration management using Ansible within cloud environments.
- Strong understanding of Microsoft Azure services and their integration with automation tools.
- Ability to troubleshoot and resolve issues related to infrastructure, operating systems, and network components.
- Familiarity with scripting and automation best practices to optimize operational efficiency.
- Knowledge of monitoring tools and techniques to ensure system reliability and performance.
Additional Information:
- The candidate should have minimum 5 years of experience in Ansible on Microsoft Azure.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
Bengaluru
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