Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : SAP BTP Datasphere
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying challenges and delivering timely solutions to maintain the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and a commitment to ensuring system reliability and performance throughout the business environment.
Roles & Responsibilities:
-Design, build, and enhance Datasphere data models including analytical datasets, semantic views, fact/dimension structures, and star schema based architectures.
-Develop and maintain data integrations using Data Flows, Replication Flows, SDI/SDA, and connections to SAP S/4HANA, ECC, BW/4HANA, HANA Cloud, and non SAP systems.
-Monitor, troubleshoot, and optimize Datasphere environments, addressing load failures, connection issues, and performance bottlenecks.
-Perform incident, problem, and change management, including root cause analysis, solution delivery, and SLA adherence.
-Ensure data governance, metadata quality, lineage tracking, and access control (spaces, roles, privileges).
-Collaborate with business users, functional teams, and analytics groups (e.g., SAC teams) to translate requirements and deliver SAC ready models.
-Support documentation creation and updates, including technical specs, data lineage diagrams, and deployment notes.
-Assist with user training, knowledge transfer, and technical guidance for junior team members.
-Participate in continuous improvement initiatives within the SAP CoE.
-Contribute to special data transformation and migration projects.
-Evaluate new SAP Datasphere features, SAP BTP services, and best practices for adoption.
-Stability and performance of Datasphere models and data pipelines.
-SLA compliance in AMS operations (incident resolution, change delivery).
-Accuracy and reliability of data exposed to downstream systems (SAC, reporting, analytics).
-Stakeholder satisfaction and successful delivery of enhancements/projects.
-Compliance with governance, security, and audit standards.
Professional & Technical Skills:
- Must To Have Skills: 5–8 years of hands-on experience in SAP Datasphere data modelling, integration, and SQL/SQL Script.
- Strong analytical and troubleshooting abilities to diagnose complex software issues.
- Experience in managing and supporting enterprise-level business applications.
- Ability to work collaboratively across diverse teams and communicate technical information effectively.
- Familiarity with system monitoring tools and incident management processes.
-Deep knowledge of SAP data structures (S/4HANA, ECC, BW) and integration methods (SDI/SDA, Data Flows, Replication Flows).
-Experience in AMS/support processes including incident, problem, and change management.
-Strong understanding of cloud data architecture and ETL/ELT processes.
-Familiarity with DevOps, versioning, and transport processes in SAP BTP/Datasphere.
- Capability to document technical solutions and maintain knowledge bases for ongoing support.
Additional Information:
- The candidate should have minimum 7.5 years of experience in SAP BTP Datasphere.
- This position is based at our Bengaluru office.
- Bachelor s degree in Computer Science, IT, Data Engineering, or related field.
-SAP certifications (Datasphere, HANA, BTP) are an advantage
Bengaluru
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.
We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately.