Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Network Infrastructures
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Your Responsibilities
Network Operations & Engineering
Manage and optimize Enterprise WiFi infrastructures
Lead the rollout of centralized configuration and update management for branch office LAN environments.
Ensure stable and secure IPsec connectivity and manage MPLS leased lines, including vendor coordination, troubleshooting, and change execution.
Security & Access Control
Own the global implementation and operational governance of
Network Access Control in close collaboration with local IT teams.
Contribute to risk assessments and support the enforcement of global security standards across LAN/WiFi/IPsec environments.
Lifecycle & Change Management
Plan, test, and deploy firmware and configuration updates for standardized LAN hardware with a focus on reliability and minimal downtime.
Maintain comprehensive technical documentation, including standards, design guidelines, and operational runbooks.
Escalation & Collaboration
Serve as the 3rd level escalation point for critical LAN/WiFi/IPsec incidents, performing in-depth analysis and driving long-term corrective actions.
. Collaborate closely with global security, infrastructure, and external network provider teams to evolve and strengthen network services.
Participate in the on-call rotation supporting a 24/7 operations model.
Technical Expertise
5+ years of hands-on experience in enterprise networking, including switching, routing, and transport protocols.
Expert-level proficiency in operating and troubleshooting large scale LAN and WiFi environments.
Solid experience with 802.1X, NAC, and NAT in distributed enterprise environments.
Proactive, service-oriented, and capable of engaging with stakeholders across regions and functions.
Practical experience with: ExtremeCloud IQ and HPE Aruba Central (WiFi management), Micro Focus NOM (LAN management), Cisco Firepower (IPsec/VPN), Aruba ClearPass (Access Control), and MPLS provider coordination.
. Strong analytical and problem-solving skills with a structured,
hands-on mindset.
Chennai
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